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65 
 

9.7 Common Trouble Cases

 

Trouble Cases 

Trouble Case 

Solution 

Phone could not boot up 

1.  The phone is powered by external power supply via power adapter or 

PoE switch. Please use standard power adapter provided or PoE 

switch met with the specification requirements and check if phone is 

well connected to power source. 

2. 

If you saw “POST MODE” on the phone screen, the phone system 

image has been damaged. Please refer to the instructions in “

9.6 

Entering Post Mode and Recover System Image

” to restore the 

system image. 

Phone could not register 

to a service provider 

1.  Please check if phone is well connected to the network. The network 

Ethernet cable should be connected to the 

  [Network] port NOT 

the 

  [PC] port. If the cable is not well connected to the network 

icon 

  [WAN disconnected] will be flashing in the middle of the 

screen. 

2.  Please check if the phone has an IP address. Check the system 

information, if the IP 

displays “Negotiating…”, the phone does not have 

an IP address. Please check if the network configurations is correct. 

3.  If network connection is fine, please check again your line 

configurations. If all configurations are correct, please kindly contact 

your service provider to get support, or follow the instructions in “9.5 

Network P

acket Capture” to get the network packet capture of 

registration process and send it to support to analyze the issue. 

No Audio or Poor Audio 

in    Handset 

1.  Please check if Handset is connected to the correct Handset (

) port 

NOT Headphone (

) port. 

2.  The network bandwidth and delay may be not suitable for audio call at 

the moment. 

Poor Audio or Low 

Volume in Headphone 

1.  There are two Headphone wire sequence in the market. Please use the 

Headphone provided by us, or consult the wire sequence if you wish to 

use a third party headphone. 

2.  The network bandwidth and delay may be not suitable for audio call at 

the moment. 

Audio is chopping at 

far-end in Hands-free 

speaker mode 

This is usually due to loud volume feedback from speaker to microphone. 

Please lower down the speaker volume a little bit, the chopping will be 

gone. 

 

Содержание CooFone-H81

Страница 1: ......

Страница 2: ...ls 20 5 1 1 Make Receive Second Call 24 5 1 2 Merge Split Two Calls 3 way Local Conference 25 5 1 3 Call Transfer 25 5 2 Phonebook 26 5 2 1 Add Edit Delete Contact 27 5 2 2 Add Edit Delete Group 28 5 2 3 Browse and Add Remove Contacts in Group 28 5 3 Using Cloud Phonebook 29 5 3 1 Open Cloud Phonebook 30 5 4 Call Logs 30 5 5 Voice Message 32 5 6 Do Not Disturb 33 5 7 Auto Answering 34 5 8 Call For...

Страница 3: ...Features 52 7 17 PHONE Audio 54 7 18 PHONE MCAST 56 7 19 PHONE Time Date 56 7 20 PHONE Advanced 57 7 21 PHONEBOOK Contacts 57 7 22 PHONEBOOK Cloud Phonebook 57 7 23 PHONEBOOK Blacklist 58 7 24 PHONEBOOK Advanced 58 7 25 CALL LOGS 58 7 26 FUNCTION KEY Function Key 59 7 27 FUNCTION KEY Softkey 60 8 Advanced Features 61 8 1 VPN 61 8 2 L2TP 61 8 3 OpenVPN 62 9 Trouble Shooting 63 9 1 Get Phone System ...

Страница 4: ...3 Appendix I Icon Illustration 66 Appendix II Text Input from Keypad 67 Appendix III LED Definition 69 ...

Страница 5: ...or use only Do not install the phone in places where there is direct sunlight Also do not put the phone on carpets or cushions in case of overheat or fire Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the phone with any liquid Do not attempt to open it Non expert handling of the phone could damage it Consult your authorized dealer for help or else it may ca...

Страница 6: ... features from enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more H83 is a great office productivity appliance for enterprise users The old DSS key label is inconvenient and not environmental friendly H83 s intelligent LCD the DSS Key mapping provides users the flexibility to change D...

Страница 7: ... Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the phone can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adapter should be used If the phone is connected to a PoE switch and power adapter at the same time the power adapter will b...

Страница 8: ...used on desktop please follow the instructions in below picture to install the phone Desktop Installation To mount the phone on the wall please follow the instructions in below picture Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture ...

Страница 9: ...8 Connecting Peripherals and Network ...

Страница 10: ...er the long press function DSS keys You could customize these DSS keys with some preset functions LCD page switch key You could switch the LCD pages by pressing this key Soft Keys These four buttons provide different functions corresponding to the soft menu displayed on the screen Power key The key will green flash when the phone reboot with power supply Headset key When you pressed the key you co...

Страница 11: ...wer increase the audio volume Speaker By pressing this button once user can turn on the audio channel of hands free speaker 3 2 Using Handset Hands free Speaker Headphone Using Handset To talk over handset user should lift the handset off the phone and dial the number or dial the number first then lift the handset and the number will be dialed User can switch audio channel to handset by lifting th...

Страница 12: ...n shows the greeting words and effective feature indications like voice message missed call auto answering do not disturb call forward lock state and the network connectivity User can get back to the default standby screen mostly by lifting and putting by the handset The icon illustration is described in Appendix I Icon Illustration In some screens there are more items or long text to be displayed...

Страница 13: ... s IP address user could press the soft menu button Menu Status or by pressing Down navigation key Check the phone s IP Address The first screen of the phone s web portal is the login page Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 7 Web Portal ...

Страница 14: ...ing in the middle of screen it means the network cable was not correctly connected to the phone s network port Please check if the cable is properly connected to the phone and to the network switch router or modem There are three common IP configuration modes Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network configurations from a DHCP server Users...

Страница 15: ...ister the phone to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen through soft menu button Menu Settings Advanced Settings Accounts SIP1 SIP2 SIP3 SIP4 Basic Settings from the standby screen NOTICE User must enter correct PIN code to be able to enter advanced settings ...

Страница 16: ...15 Configure SIP Username Configure Authentication Name Configure SIP Authentication Password ...

Страница 17: ...ble Disable Sip Line Save the configurations by pressing OK or Save button when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options ...

Страница 18: ...17 Configure Advanced Line Options Configure SIP Realm Domain Configure Unregistered Dial Enable Disable Anonymous Configure DTMF Mode ...

Страница 19: ...18 Enable Disable STUN Configure Local Port Configure Ring Type Configure MWI Number Configure Pickup Number Configure Park Number ...

Страница 20: ...e Feature Sync Enable Disable SCA NOTICE On the phone screen user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the phone web portal Please refer to 7 12 LINES SIP and 7 15 LINES Basic Settings ...

Страница 21: ...ttings Features Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 5 2 Phonebook Selecting a phone number from cloud phonebook contacts Refer to 5 3 Using Cloud Phonebook Selecting a phone number from call logs Refer to 5 4 Call Logs Redialing the last dialed number Dial Number then Open Audio Channel To mak...

Страница 22: ...button or line key and then dial the number with one of the above methods When number dialed completed user can press Dial button or OK button to call out or the number will be dialed out automatically after timeout Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to invoke dialin...

Страница 23: ...g Call When there is an incoming call while the phone is idle user will see the following incoming call alerting screen Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK Answer button To divert the incoming call user should press Divert button To reject the incoming call user should press Reject button ...

Страница 24: ...avigation buttons to switch between calls Call Holding Resuming User can hold the remote party by pressing Hold button and the button will be changed to Resume icon User can press the Resume button to resume the call Call Holding Screen Call Ended When user finished the call user can put the handset back to the phone to hang up the call or press the hands free button to close the audio channel to ...

Страница 25: ... answered the first call will be put on hold automatically Second Incoming Call Screen Second Outgoing Call To make a second call user may press XFER Conf button to make a new call on the default line or press the line key to make new call on specific line Then dial the number the same way as making a phone call Another alternative for making second call is to press DSS Keys dial out from the conf...

Страница 26: ...he remote party to answer the call and then transfer the call This is the same procedure as making two concurrent calls In the dual call mode press the XFER button to transfer the first party to the second one Blind Transfer Instead of connecting to the second party first and confirming the second call is established user press XFER button first then dial the second party number When the number is...

Страница 27: ...nually or from call logs Phonebook screen NOTICE The H83 IP phone can save up to total 500 contact records Phonebook is Empty When there are contact records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigation keys User may fast scroll up down the contact list by holding the up down navigation keys The record indicator tel...

Страница 28: ... the contact information of the followings Contact Name Tel Number Mobile Number Other Number Ring Tone Contact Group Add New Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes ...

Страница 29: ...ess Option Delete button To edit a group press Edit button Group List 5 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by pressing Add button to enter the group contacts management screen Press A...

Страница 30: ...l mobile phone to the phone with Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the phone each time it is opened on the phone to ensure the user gets the most up to date phonebook However the downloading may take a couple seconds depending on the network condition Therefore it is highly recommended to the users to ...

Страница 31: ...ebook 5 4 Call Logs The phone can store up to 600 call log records and user can open the call logs to check all incoming outgoing and missed call records by pressing soft menu button History In the call logs screen user may browse the call logs with up down navigation keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing...

Страница 32: ...cific call log type to narrow down the call log records by pressing the left right navigation button and select one of the call log types in the soft menu buttons Missed Calls Received Calls Incoming Calls Dialel Calls Outgoing Calls Filter Call Log Type ...

Страница 33: ...nfigure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the Dial button in the voice message screen When the phone is in standby state You can press Menu Applications Voice Massage to enter MWI interface When you opened voice message configuration interface select the line to be configured with up down navigation ...

Страница 34: ...nge the code according to the IPPBX vendor s instructions 5 6 Do Not Disturb User may enable Do Not Disturb DND feature on the phone to reject incoming calls including call waiting DND can be enabled on line basis To quickly enable or disable the DND on all lines When the phone is in standby state Press DND button to enable DND on all line and icon will be displayed on the screen Press DND button ...

Страница 35: ... feature on the phone and any incoming call will be automatically answered not including call waiting Auto answering can be enabled on line basis When the phone is in standby state if user wishes to enable or disable auto answering on a specific line or change the auto answering delay time user could change the auto answering configuration by following steps Press soft button Menu till you find th...

Страница 36: ... can configure the call forward settings of each line There are three types of call forwarding Unconditional Call Forward Forward any incoming call to the configured number Call Forward on Busy When user is busy the incoming call will be forwarded to the configured number Call Forward on No Answer When user does not answer the incoming call after the configured delay time the incoming call will be...

Страница 37: ...ress Enter button to edit the call forward settings Select the call forward type with up down navigation keys Click Enter button to configure the call forward number and delay time if applicable Enable or Disable call forward with left right navigation buttons against specific lines and types If select Enable browse the setting parameters with up down navigation keys and enter required information...

Страница 38: ...nded to the LCD display to provide dynamic Line DSS BLF functions up to four pages at virtualized total 28 DSS keys User may configure customize each DSS key in each page User can enter the DSS Key page configuration by long press DSS page key where user can Delete Add page s for the DSS LCD Besides user can modify DDS key configuration by long press each one ...

Страница 39: ...ard for entitle line DTMF URL BLF List Key Multicast BLF Intercom Speed Dial number can match contact intelligently as the label which is stored in phonebook and DSS LCD will display the contact name rather than extension number Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast DSS Key Configuration NOTICE User defined title is ...

Страница 40: ...s item and you will find Ring Volume and Ring Type item Enter Ring Volume item and you find Headset Volume and Handsfree Volume item Enter Headset Volume or Handsfree Volume item press left right navigation keys to adjust the ring volume Save the adjustment by pressing OK button when done Enter Ring Type item press left right navigation keys to change the ring type Save the adjustment by pressing ...

Страница 41: ...nchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone Daylight Saving Time Enable or Disable the Daylight Saving Time 12 Hour Clock Display the clock in 12 hour format Time format Select time format from one of the followings 1 JAN MON 1 January Monday JAN 1 MON January 1 Monday MON 1 JAN Monday 1 January...

Страница 42: ...ou find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 6 7 Reset to Factory Default When the phone is in standby state Press soft button Menu till you find the Settings item and press OK or Enter button Select Advanced Settings item then input PIN Default PIN is 123 to enter the m...

Страница 43: ...ularly suitable for users who use headphone User can dial out a number by clicking the Dial button on top of the web page or click a contact in the phonebook or click a number in the call logs to make phone call and press Answer button to answer incoming call When call ended user can click Hang up button to end the call All these operation can be done from the web portal without touching the phone...

Страница 44: ...by adding or deleting user account and assign privilege and password to new account There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will have limited accessibility to the phone and cannot change phone settings The user account can be used to operate the phone or access the phone web portal by login to the phone or its web ...

Страница 45: ...HTTP HTTPS server for auto provisioning please fill in the server details here on this page 7 8 SYSTEM Tools Tools provided in this page help users to identify issues at troubleshooting Please refer to 9 Troubleshooting for more detail Besides the phone also provided the screenshot feature to user LCD Screen 7 9 NETWORK Basic User can configure the network connection type and parameters in this pa...

Страница 46: ...line should be activated Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call...

Страница 47: ... calling Dial Without Registered Set call out by proxy without registration User Agent Set the user agent the default value is phone Model Use Quote in Display Name Whether to add quote in display name Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the phone itself maximum supports two remote parties Server set up call ...

Страница 48: ...de Set the SIP INFO mode to send and or 10 and 11 Transport Protocol Set the line to use TCP or UDP for SIP transmission SIP Version Set the SIP version Caller ID Header Set the Caller ID Header Enable Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Enable user phone Sets user phone in SIP...

Страница 49: ...ion Enable RTP encryption such that RTP transmission will be encrypted RTP Encryption Key Set the pass phrase for RTP encryption 7 13 LINES Dial Peer This functionality offers you more flexible dial rule you can refer to the following content to get to know how to use dial rule Dial Peer Settings for Lines on Web Parameters Description Phone number There are two types of matching Full Matching or ...

Страница 50: ...ber It is an optional item Examples of different alias application This feature allows the user to create rules to make dialing easier There are several different options for dial rules The examples below will show how it works Example 1 Global Substitution It seems like a shortcut to dial out When user dial 32 the dialed number will be replaced of 833333 But if user dials 322 the phone will still...

Страница 51: ...fix number automatically For example when users dial 9312 the phone will send out 0079312 Add Prefixes Configuration Example 4 Add Suffixes If the dialed number ends with the fixed suffix number the phone will send out your dialed phone number adding suffix number automatically For example when users dial 1383322 the phone will send out 13833220088 Add Suffixes Configuration ...

Страница 52: ...h Configure the fixed length to dial out Send after seconds Number will be sent to the server after the specified time Press to Do Blind Transfer Press after entering the target number for the transfer The phone will transfer the current call to the third party Blind Transfer on Onhook Hang up after entering the target number for the transfer The phone will transfer the current call to the third p...

Страница 53: ...sages TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission 7 16 PHONE Features Configure the phone features Common Phone Feature Settings on Web Parameters Description DND Mode Configure the Phone DND If enable Phone DND the phone rejects any incoming call the caller will automatically prompt hang up Ban Outgoing If you select Ban Outgoing and enab...

Страница 54: ...all the phone will reject the second intercom call Auto Answer By Headset When this item is checked the phone will auto answer phone calls by headset if the auto answer or intercom is enabled Ring From Headset Enable Ring From Handset by selecting it the phone plays ring tone from handset Emergency Call Number Configure the Emergency Call Number Despite the keyboard is locked you can dial the emer...

Страница 55: ...er ID display priority Hotline Number Set the Hot line Number Hotline Delay Set the Hot line Delay time Enable Silent Mode Enable silent mode by selecting it the phone incoming call indicator will blink to remind that there is a incoming call instead of playing ring tone Disable Mute for Ring Disable mute for ring Action URL URL for various actions performed by the phone These actions are recorded...

Страница 56: ...all was not configured with specific ring type the default ring will be used Speakerphone Volume Set the speakerphone volume the value must be 1 9 Headset Ring Volume Set the ring volume in the headset the value must be 0 9 Headset Volume Set the Headset volume the value must be 1 9 Speakerphone Ring Volume Set the ring volume in the speakerphone the value must be 0 9 Headset Volume Offset This is...

Страница 57: ...ast IP address and port 7 19 PHONE Time Date User can configure the phone s time settings on this page Time Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via DHCP Enable time sync through DHCP protocol Primary Time Server Set primary time server address Secondary Time Server Set...

Страница 58: ...ton to add it To edit a contact click on the checkbox in front of the contact the contact information will be copied to the contact edit boxes press Modify button after finished editing To delete one or multiple contacts check on the checkbox in front of the contacts wished to be deleted and click the Delete button or click the Clear button with selecting any contacts to clear the phonebook User c...

Страница 59: ...he phone until user delete it from the blacklist User can add specific number to be blocked or a prefix where any numbers matched the prefix will all be blocked 7 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same pho...

Страница 60: ...n call the number directly which you set This feature is convenient for you to dial the number which you frequently dialed Intercom This feature allows the operator or the secretary to connect the phone quickly it is widely used in office environments MWI You can set the speed dial key for the voice messages Call Park You can retrieve the held call by using the call park code Call forward You can ...

Страница 61: ...60 7 27 FUNCTION KEY Softkey User can configure different functions in different screens for each softkey Softkey Configuration ...

Страница 62: ...users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the phone web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the phone will try to connect to the L2TP server When the VPN c...

Страница 63: ...ent ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the phone in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disa...

Страница 64: ...prove phone features Please download firmware package from ZYCOO official website to upgrade your phone 9 3 Reboot Phone Users may reboot the phone from soft menu Menu Reboot System and confirm the action by Yes Or simply remove the power supply and restore it again 9 4 Reset Phone to Factory Default Reset phone to Factory Default will erase all user configurations preferences database and profile...

Страница 65: ...RNING PLEASE DO NOT UPDATE SYSTEM IMAGE FROM POST MODE UNLESS THE SYSTEM IMAGE IS DAMAGED If the phone could not boot up and entered into POST MODE it is usually because of system image damaged due to power failure during software upgrading When this occurs users may follow below steps to restore the system image Step 1 Download the latest phone software Step 2 Setup a FTP server on a PC and put t...

Страница 66: ...ating the phone does not have an IP address Please check if the network configurations is correct 3 If network connection is fine please check again your line configurations If all configurations are correct please kindly contact your service provider to get support or follow the instructions in 9 5 Network Packet Capture to get the network packet capture of registration process and send it to sup...

Страница 67: ...tus Prompt and Notification Icons Call out Call in Call hold Network disconnected Keypad locked Missed calls SMS New voice message waiting Do not disturb activated on phone Auto answering activated Call forward activated Handsfree HF mode Headphone HP mode Handset HS mode Microphone muted Mixed type input Lower case input Upper case input Numeric input ...

Страница 68: ... Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 space ...

Страница 69: ... E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space ...

Страница 70: ...istered Green Blinking Dialing ringing call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinking Subscribed number is dialing Off Subscribed number is unavailable Headset Key Green On Enable headset Off Disable headset MWI Green On New voice message waiting Off No new voice message ...

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