12
GB
Problem
Possible cause
Solution
The appliance prematurely
switches off automatically.
Insufficient water in the water
container.
Fill the water container at a
minimum to the 0.
2
5 liter marking.
The water container is
calcified.
Decalcify the water container.
The water is taking longer than
usual to boil.
The water container is
calcified.
Decalcify the water container.
The appliance is not
operational.
The water container does not
sit correctly on the base.
Lift up the water container and
place it on the base again.
The base contacts are dirty.
Remove the water container
from the base, turn the base
over, and blow it off or tap on it.
Customer service
Please contact our Customer Service team should you encounter any problems with your kettle.
Detailed information on service, repairs, warranty, and product registration can be found at
www.zwilling.com/service, or by calling 1-800-777-4308.
Disposal
With regard to disposal, please return your old appliance to a collection point for electrical
appliances.
Troubleshooting / Customer Service / Disposal
Troubleshooting
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