15
17. Trouble Shooting
：
NO.
Change to a New Network
No person on Alarm Videos
Frequent Alarm
No Alarm when someone
passes by
Remove the camera in ZUMIMALL App
Press the reset button to factory setting
Re-conenction.
Adjust camera sensitivity to’HIGH‘. The moving objects may
appear from the corner of camera coverage, please adjust the
lens angle.
Adjust the camera alarm sensitivity to ‘Low’
Check whether camera's monitoring range is in large traffic areas,
and set alarm plan to reduce false alarms.
Make sure motion detection is turned on.
Ensure motion happends beyond the range of PIR monitoring
area.
Description
Solution
1
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9
Cannot Turn on Camera
Cannot Reset
Cannot Connect
No Notifications
No Detection
Is camera fully charged
?
Did you press the POWER button without
release long enough or have you tried several times more
?
Did you press the RESET button without release long enough or
tried several times more
?
Is the camera mode indicator flashing red slowly
?
Did you hear
a noise (boogu sound) after you reset
?
Have you connected your phone to the same 2.4 gHz wifi network
as your camera do
?
Did you double check if your wifi password is
correct
?
Is your network steady enough or close to your router
?
Is Motion Detection turned on
?
Is mode indicator showing blue
when motion is detected
?
Did you get alarm messages for motion
detection
?
Did you allow notifications on App and phone
notification settings
?
Or contact Tech Support by email.
Ensure Motion Detection turned on. Camera mode indicator
shows blue when motion is detected. Signal strength is high. Set
detection sensitivity to HIGH. Install camera max.32ft from
moving object. No alarm interval or alarm plan set.
