MG Series Gateway Setup Manual ver 306.X (0000000272)
Revision 20 Jul. 12, 11
© 2011 Zultys, Inc. No reproduction of distribution without permission
Page 42 of 42
Technical
Publications
15
Troubles hooting
This section covers basic troubleshooting areas of the MG.
15.1
Outgoing on calls on FXO fail to connect.
Try to e
Out Pulsing De
from 400 ms to longer time (600-1000 ms.
This will extend the time from going off hook on the FXO before sending out the
first DTMF tone. This can be done on the Advanced Tab | Trunk page.
15.2
Blank S IP mes s ages are being s ent to the MX from the MG
To st
MX, disable
NAT Transversal
, on the Advanced Tab | System page.
15.3
MWI Lights are not s et correctly
Change the
MWI Subscription
time from once every 24 hours (86400) to once an
hour (3600 seconds). This can be done under the Advanced Tab | SIP page.
15.4
DNS information is incorrect after updating a DNS s erv er
DNS is cached on the MG and is only updated on a reboot. This can be modified by
Zultys Technical Support.
15.5
Local 3 w ay conferencing of the FXS port on the MG does not
w ork by default
Local conferencing is disabled by default and can be enabled by Zultys Technical
Support.
