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12 

 

Chapter 

Troubleshooting 

Problem 

Possible Cause 

Solution 

The indicator is 
not lit after 
switching on the 
STB. 

The power adapter has 
not been connected. 

Connect the power 
adapter. 

The power adapter is 
damaged. 

Consult the service 
provider and replace 
power adapter with a new 
one. 

The power outlet has no 
power. 

Check and ensure the 
power outlet has power. 

User cannot 
connect to the 
EPG homepage. 

The network cable has 
not been connected 
properly. 

Connect the network 
cable properly or replace it 
with a new cable. 

The service network 
fails. 

Wait for service to be 
restored or consult the 
service provider. 

The network 
configuration is not 
correct. 

Configure the network 
parameters again. 

No image on the 
TV screen. 

The STB is in standby. 

Turn on STB by pressing 

the 

  key on the 

remote control. 

The video cable has not 
been connected 
properly. 

Reconnect video cable. 

The video input source 
of the TV has been set 
incorrectly. 

Switch the system mode 
of the TV until the EPG 
page is shown on the TV. 

No sound from 
the speaker. 

The STB is in standby. 

Turn on STB by pressing 

  key on the remote 

control. 

Содержание ZXV10 B860H

Страница 1: ...Guide ___________________________________ ZTE CORPORATION ZTE Plaza Hi Tech Park Nanshan District Shenzhen Guangdong P R China Postcode 518057 Tel 86 755 26771900 Fax 86 755 26770801 URL http support zte com cn E mail 800 zte com cn ...

Страница 2: ...tability fitness for a particular purpose title or non infringement ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject matter of this document Except as expressly provided in any writt...

Страница 3: ...4 3 1 Front Panel 4 3 2 Rear Panel 5 3 3 Panel 5 Chapter 4 Connecting Up 6 4 1 Connecting Network 6 4 2 Video and Audio Connections 6 4 3 Power ON 8 4 4 Upgrade 8 Chapter 5 Remote Control 9 Chapter 6 Operation Guide 10 Chapter 7 Troubleshooting 12 Chapter 8 Technical Specification 14 ...

Страница 4: ...ce Do not place any heavy objects on the device Do not block any ventilation openings Install according to the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Only use attachments accessories specified by the manufacturer Power off and pull out the power plug if the device will not be...

Страница 5: ...een the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help To assure continued compliance any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Example use only ...

Страница 6: ...ity to operate the equipment Chapter 2 Packing List Quantity Item Remarks 1 Set Top Box STB 1 Remote control 2 AAA battery 1 HDMI cable 1 MINI AV cable 1 Ethernet network cable 1 Power adapter 1 User Guide 1 Qualification Certificate WARRANTY ...

Страница 7: ...ct the provider immediately if parts are missing or damaged Keep all packaging and available components for return purposes Chapter 3 Panels 3 1 Front Panel Key Name Description 1 Power switch Press it to turn on turn off STB 2 Power indicator Red STB is in standby state Green STB is running normally Not lit STB is not powered on ...

Страница 8: ...terface 2 HDMI HDMI output interface 3 AV Audio and composite video output interface 4 TF TF card interface 5 DC 12V Power input socket 12 V DC power adapter provided Consult technical personnel before using other types of power adapter 3 3 Panel Key Name Description 1 USB1 2 USB interface ...

Страница 9: ... line Network cable Video audio cable WAN interface STB Network interface TV Network cable Video audio cable WAN interface Network cable LAN STB TV Video audio cable AP 4 2 Video and Audio Connections Steps Connecting Standard Definition Interface 1 Connect the R and L interfaces on the TV to the corresponding interfaces with the AV cables 2 Connect the AV interface on STB to video input interface...

Страница 10: ... yellow as shown in the follow figure Connecting High Definition Interface Connect the HDMI interface on STB to the corresponding interface on TV with the HDMI cable as shown in the follow figure END OF STEPS ...

Страница 11: ...power source 3 Ensure that all other devices are plugged in and receiving power 4 Turn on the TV END OF STEPS 4 4 Upgrade The STB can connect to the server on each power on and check whether an upgrade is required If so the upgrade starts at once which normally takes three to five minutes Do not perform any operations during this period ...

Страница 12: ...of inputs Direction selection Fast forward Fast backward Option Return to the previous menu or cancel the program information Enter the number Indicator light Delete VoIce Input Enter the homepage Microphone Display current channel or program information Pause or continue playing the program Enter the setting page Guide Change the input method ...

Страница 13: ...nction will be closed When the infrared function works point the front part of the remote control to the infrared receiving area on the STB during the operation Chapter 6 Operation Guide Common Operations Switch between the standby and working state Press the key on the remote control to enter the Launcher homepage Press direction keys up down left and right on the remote control to select an EPG ...

Страница 14: ... information Display current channel or program information Input Operation Change the input method Pairing operation Press the button for 3 seconds start the match The remote control indicator light need continued rapid flashing 30 s After 30S the indicator light goes out to exit the pairing mode Press the button for 5 seconds clear the pairing information Sleep mode and wake up Without any opera...

Страница 15: ...erly Connect the network cable properly or replace it with a new cable The service network fails Wait for service to be restored or consult the service provider The network configuration is not correct Configure the network parameters again No image on the TV screen The STB is in standby Turn on STB by pressing the key on the remote control The video cable has not been connected properly Reconnect...

Страница 16: ...Bluetooth remote control The Bluetooth pairing fails Press and at the same time for 3 seconds start pairing There is no battery in the remote control or the batteries are installed backwards Install the batteries correctly The batteries are dead Replace the batteries TV cannot receive instructions from remote control Use the remote control closer to STB remove any obstacles between the remote cont...

Страница 17: ...rate range 200 kbps 40 Mbps Resolution 720 576 PAL 720 480 NTSC 1280 720 720p 1920 1080 1080i 1920 1080 1080p and 3840 2160 4K Access Mode Supports DHCP LAN PPPoE and WLAN access Supports IEEE 802 11 b g n ac and IPv4 IPv6 Dimension 100 mm 100mm 23 mm Length Width Height Weight 0 2 kg HDMI the HDMI Logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licens...

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