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TROUBLESHOOTING AND WARRANTY INFORMATION
Please check the manual thoroughly before contacting
your service provider.
Symptom
Solution
No incoming ring
or alarm tone
Hold the power key to check the phone is
not in silent mode.
Check the ring tone and ring volume
settings.
How do I extend
the incoming
ring time?
This is not a device setting. Please contact
your Service Provider or enter the
sequence
**61*101*11*30#
to set to 30 seconds.
How do I change
the Ringtone?
Go to Settings > Sound > Phone ringtone
I cannot unlock
my screen
If you have forgotten your unlock pattern
you need to contact your Service Provider.