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Troubleshooting Guide
If you have any problems with your modem please check this
section. If the problem still exists, test on an alternate PC and
contact your service provider. Check
zte.co.nz
for more details.
Problem
Possible Causes
Suggested Solution
The user
interface doesn’t
start or stays
‘Initialising’ after
the modem is
plugged in.
PC configuration is
not correct.
(No Autorun)
Start the program
manually by going
Start > Program Files
or use the desktop
shortcut. Check the
drivers, try Safe Mode.
The modem has
no signal.
The antenna is at the
wrong angle or
position.
Use the extension
cable and adjust the
angle and position of
the USB modem.
You have no
network coverage.
Try moving location
until you get good
reception. Try the
extender cable.
Check your SIM card
is active and inserted
correctly.
Check your SIM card is
active and inserted
correctly. Check your
account is active.
