16
Problem
Possible Cause
Solution
been connected properly.
The video input source
of the TV has been set
incorrectly.
Switch the system mode of
the TV until the EPG page
is shown on the TV.
No sound from
the speaker.
The STB is in standby.
Turn on STB by pressing
key on the remote
control.
The audio cable has not
been connected properly.
Reconnect audio cable.
STB or TV is muted, or
the volume has been
turned all the way down.
Press
key on the
remote control, or increase
the volume of the STB or
TV.
The remote
control fails.
There is no battery in the
remote control, or the
batteries are installed
backwards.
Install the batteries
correctly.
The batteries are dead.
Replace the batteries.
TV cannot receive
instructions from remote
control.
Use the remote control
closer to STB, or remove
any obstacles between the
remote control and STB.
The
corresponding
sound does not
match the image.
Some video programs are
broadcasted in multiple
audio tracks.
Press the
key on the
remote control to switch
the audio mode.
Other problems
-
Restart STB or call the
customer service hotline.
