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34
Problems and their solutions
Symptoms
Possible Causes
Solutions
The battery is flat
Charge the battery
Phone won’t turn on
Poor contact
Reinstall the battery
Phone turns off itself
Battery very low
Charge the battery
Deceasing of battery
performance
Replace the battery
Poor standby time
Weak network signal
Turn off the phone
Weak network signal
Move to where the signal is stronger
Can’t connect to the
network
Out of the service area
Make sure you’re in a network service
area.
Calls keep cutting off
Weak network signal
Move to where the signal is stronger
Phone doesn’t ring
when I receive
incoming calls
Phone is set to ‘Mute’ or
minimum volume.
Enter ‘User profiles’ to select a Non-silent
mode, or increase the ring volume.
Received prompt
asking me to input
‘PUK’
SIM locked because wrong
PIN entered three times.
Contact your provider and ask for a PUK.