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Problem
Possible causes
Possible solution
Battery not
charging
The battery or battery charger is
damaged .
Contact the dealer .
The phone’s temperature is below 0°C
or higher than 45°C .
Adjust the environment to avoid
extremes of temperature .
Poor contact between the battery
and charger .
Check all connectors to make
sure all connections have been
properly made .
Shortened
standby time
The standby time is related to your
service provider system configuration .
The same phone used with different
service providers’ systems will not
provide exactly the same length of
standby time .
If you are located in an area
where signaling is weak,
temporarily power off the phone .
The battery is depleted . In high
temperature environments, battery life
will be shortened .
Use a new battery .
Battery power is consumed in a
variety of ways, including sending
out signals to locate a base station
when you are unable to connect to
a network
Turn off Wi-Fi, GPS, and Bluetooth
if they are not being used . You
can also adjust your screen
brightness and timeout duration
in
Settings
>
Display
.
Cannot power
your phone on
Battery power has been depleted .
Recharge the phone’s battery .
micro-SIM card
error
The micro-SIM card has
malfunctioned or is damaged .
Take the micro-SIM card to your
service provider for testing .
micro-SIM card inserted improperly .
Insert the micro-SIM card
properly .
Debris on the micro-SIM card
contacts .
Use a soft, dry cloth to clean the
micro-SIM card contacts .
Problem
Possible causes
Possible solution
Unable to
connect to the
network
The micro-SIM card is invalid .
Contact your service provider .
You are not within the network’s
service area .
Check the service area with
your service provider .
Poor signal .
Move to an open space, or if
you are inside a building, move
closer to a window .
Cannot answer
incoming calls
You have activated the
Call Barring
feature .
Go to Call Barring Settings, and
then select
Deactivate All
.
Cannot make
outgoing calls
You have activated the
Call Barring
feature .
Go to Call Barring Settings, and
then select
Deactivate All
.
You have activated
Fixed Dialing
Numbers
.
Go to Fixed Dialing Numbers
and disable it .
PIN code
blocked
You have entered an incorrect PIN
code three consecutive times .
Contact your service provider .
If the service provider provides
the SIM card’s PUK code, use
the PUK code to unlock the SIM
card .
Phone crashes,
reboots, freezes,
or cannot be
powered on
Some third-party software is not
compatible with your phone .
Reset the phone to factory
status .
Enter safety mode and uninstall
the software that may cause the
problem .
Upgrade the phone software .
Device is
sluggish or
responds slowly
Your phone is allocating memory to a
large number of apps running at the
same time .
Go to Task Manager and close
apps that are not being used .
TROUBLESHOOTING
TROUBLESHOOTING
Содержание Fanfare
Страница 1: ...ZTE Fanfare User Guide ...