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11 Troubleshooting
This section describes how to troubleshoot some problems when they occur to your phone.
Why can’t I turn on my phone as I press the power key?
Either you didn’t press the key long enough, or the phone has shut down because the battery power level is too low to make calls. Please recharge the
battery.
How do I suspend the screen display or wake up the phone?
Press and hold the power key to turn off the phone. If the screen display is off, press the power key to wake up your phone.
What can I do as my phone displays “Enter PIN“ when it is switched on?
Input the PIN or input the new PIN if you have changed the code. The code can be set “off” if you do not want to input. See “To use the SIM PIN” in Section
5.3.
Why does my phone display “
“, what does this mean?
Turn off your phone and make sure that you have inserted a valid SIM card.
What can I do as my phone display “Unlock“?
Enter the device lock code.
See
“To use the device lock” in Section 5.3.
Why can’t my phone make any sound alerts?
Check the keypad tone in current profiles settings. See “To change the current profile” in Section 5.1.
Why are some calls not processed?
Certain call barring function may have been set to restrict phone usage. Check the call barring status and cancel as necessary.
Where can I check why my phone has gone wrong?
Please have your warranty card and phone ready and contact your local dealer.
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