Wireless-N USB Adapter
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Appendix A
Troubleshooting
If your Zoom Wireless-N USB adapter is not working
properly, try these steps:
Make sure the adapter is not damaged and that it is securely
connected to a USB PORT on the computer.
Perform a power cycle
– take the following steps in the order
given:
1.
Turn off the computer.
2.
Turn off your wireless access point or router, and wait a
few seconds.
3.
Turn the access point or router back on.
4.
Turn on the computer.
See whether the adapter works when your computer is closer
to the wireless router.
Verify that the security settings including the wireless network
key are the same as your router. Remember that the keys are
case-sensitive.
If the computer is on a metal surface, move it to a surface that
isn’t metal.
Try changing the orientation of the antenna. Normally vertical
is best, but this can depend on where your router is located.
Try the adapter in another USB port.
If possible, try installing the adapter on another computer to
confirm that the adapter hardware works.
If the adapter still does not work, uninstall the software and
then re-install it. To do this, first physically remove the USB
