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16 

4 

Troubleshooting 

If your modem stops working, please read this section carefully 
before calling Customer Support. Please refer to the list of Fre-
quently Asked Questions (FAQs) included on your modem's CD. 

Plug and Play Setup 
Problems 

Under some circumstances, the Windows Plug and Play setup 
may not resolve all installation problems. You may have a hard-
ware conflict. The Windows Help system has an excellent tool 
for thoroughly diagnosing and solving this problem. 

1

 

On your desktop, double-click 

Computer

 or 

My Computer

. 

2

  Windows Vista

: Select 

Help > Help Topics

. 

Windows XP and 2000:

 Select 

Help > Help and Support Center

. 

3

 

Use the 

Search

 option or choose a 

Help topic

 to define and 

troubleshoot the hardware conflict. 

4

 

Follow the instructions for determining and resolving the 
hardware conflict. 

This should solve your problem. Remember to write down your 
COM port setting.  

If you still have problems, it probably means that although you 
are running a version of Windows that supports Plug and Play, 
you might have an older computer that is not completely com-
patible with this feature. Try the steps in the next section. 

Содержание 1070 Series

Страница 1: ...PCI Express Modem U S E R G U I D E ...

Страница 2: ...se this product near water for example in a wet basement or next to a swimming pool Avoid using a telephone other than a cordless phone during an electrical storm Do not use the telephone to report a gas leak while you are in the vicinity of the leak Additional regulatory and compliance information is included in Appendix B on page 29 of this manual ...

Страница 3: ...ng with Your Modem 13 Accessing the Internet 13 Communication Setup Options 13 Initialization Strings and AT Commands 14 Using Terminal Mode to Enter AT Commands 15 Troubleshooting 16 Plug and Play Setup Problems 16 Freeing up Resources in BIOS under Windows 17 Other Troubleshooting Tips 18 Firmware Upgrades 27 Appendix A 28 Uninstalling the Modem 28 Uninstalling the Driver 28 Uninstalling the Har...

Страница 4: ...re that you have The PCI Express modem card Model 3035 A telephone cord The software CD ROM that came with your modem You also need A computer with 16 megabytes of RAM 32 MB recom mended and a hard drive with at least 5 MB available Windows Vista XP or 2000 operating system An available PCIe slot on your computer A CD or DVD drive A telephone jack to plug the modem into so the modem can dial out a...

Страница 5: ...stall the drivers be fore installing the modem card Please complete the steps listed in Installing the Drivers After installing the drivers complete the steps listed in Installing the Modem Card on page 6 The CD software installs the driver files and sets up your com puter to recognize the new modem When you restart your com puter after installing the modem and its drivers your hard drive will con...

Страница 6: ... a phone call while you are online See page 9 for more infor mation 5 On the Netwaiting Setup window click Next and follow the prompts On the last window you can select the checkboxes or leave them unselected then click Finish 6 On the Modem Installation window click Exit 7 Remove the installation CD and shut down your computer Installing the Modem Card Important Windows Vista and XP users You mus...

Страница 7: ...inger area is properly seated into the connector If you have a tower or mini tower computer case with a vertical main board lay the computer down on its side so you can push straight down on the modem card to seat it firmly in its slot Be sure that the bracket is lined up properly then screw the bracket into the computer using the screw that you removed earlier Do not handle any internal modem car...

Страница 8: ...cation Information dialog appears type the required information then click OK or Close 3 On the Phone and Modem Options page click the Modems tab select the new modem then click the Properties button 4 On the Properties page click the Diagnostics tab 5 On the Diagnostics page click Query Modem You will see a list of AT commands and responses indicating that your new modem is properly connected 6 C...

Страница 9: ...ware The product CD describes the communications software in cluded with your modem and provides an easy point and click installation If necessary consult the CD s online help Please run the modem s CD now You should not install the drivers again but you can install any application software on the CD If you have a V 92 modem you should read Chapter 2 Impor tant Information for Owners of V 92 Modem...

Страница 10: ...y time you log on right click the NetWaiting icon and select Settings Launch at Windows startup If someone calls while you are online the NetWaiting dialog ap pears on your computer screen offering three choices Click the green OK icon to place your Internet connection on hold and accept the call Click the red X icon to reject the call and remain con nected to the Internet Click the yellow Disconn...

Страница 11: ...Hold You have the option of receiving voice calls while online You can answer the call and put your Internet session on hold if your ISP supports this capability and you have Call Waiting service compatible with the modem Faster Upload Speeds Upload speeds may be increased from 33 6K bps to a maximum of 48K bps Actual rates vary depending on line conditions V 44 Data Compression The V 44 standard ...

Страница 12: ..._________________________________________________________ 12 Note If you want to manually change the way your modem connects please consult the AT command tables beginning on page 22 ...

Страница 13: ...n Internet Ser vice Provider ISP Online services provide installation software that makes signing up almost automatic ISPs typically supply or suggest the browser software needed to access their service They also pro vide additional instructions and software for setting up your ac count Communication Setup Options If you run into configuration difficulties with your communication software it may b...

Страница 14: ...ld set to YES Otherwise the modem might not receive the proper initialization string Initialization Strings and AT Commands An initialization string is a group of AT command settings that is sent to the modem as soon as you start up the software The software determines which commands should be included in the initialization string based on the device you select during instal lation The commands re...

Страница 15: ... some cases you may need to enter AT commands directly to the modem using a communications pro gram such as Windows HyperTerminal Using Terminal Mode to Enter AT Commands Start your communications program To use Windows HyperTerminal 1 Select Start Programs Accessories Communications HyperTerminal 2 Follow the prompts and then in the HyperTerminal window type AT plus the command you need and press...

Страница 16: ...hly diagnosing and solving this problem 1 On your desktop double click Computer or My Computer 2 Windows Vista Select Help Help Topics Windows XP and 2000 Select Help Help and Support Center 3 Use the Search option or choose a Help topic to define and troubleshoot the hardware conflict 4 Follow the instructions for determining and resolving the hardware conflict This should solve your problem Reme...

Страница 17: ...ers might not use the BIOS settings to control the COM ports Check your computer s documenta tion to see if you have to reset the computer s jumpers or switches instead 3 Write down and save the new COM port setting and exit Setup The BIOS automatically reboots your computer 4 Select Start Windows XP and 2000 Settings Control Panel System 5 On the System Properties page click the Hardware tab then...

Страница 18: ... Windows finds your other serial port it may try to assign the port to COM2 but won t be able to because your Modem is al ready using that system resource Other Troubleshooting Tips Problem Your system doesn t boot up or doesn t recognize your PCI Modem or doesn t respond in Control Panel Phone and Modem Options Modems Properties Diagnostics Solution Your PCI Express Modem is a BIOS and driver dep...

Страница 19: ...the PCI slot on the mother board Check your computer s documentation or the mother board itself for the number of the PCI slot If you have a VIA chip based motherboard Computers with this chipset frequently have problems installing PCI modems unless the VIA IRQ Routing Miniport Driver is installed If your com puter s User Manual doesn t specify that your motherboard is VIA chip based you can exami...

Страница 20: ...ine Make sure the communications software is configured for the same COM port as your modem Be sure your modem is not in data mode when you type the command Use the escape character sequence to switch to ter minal or command mode The default escape sequence is to wait at least one second type and wait another second or more If you typed a command but did not receive an OK response from your modem ...

Страница 21: ... the line may not be able to accept tone dialed calls Se lect Pulse dialing in your software or make sure software dial ing prefix is ATDP for pulse dialing Double click Computer or My Computer then click the Networking icons and tasks to view current Network Connections Double click the icon for your ISP connection click Properties then select Pulse dial Click Apply then OK to change the dialing ...

Страница 22: ...ers that were installed with your PCI modem might have been updated For driver updates please go to http www zoom com techsupport drivers_firmware_manuals html Most telephony voice software has features that require your computer to have a sound card and speakers plus a micro phone for recording Problem The modem can connect to some modems but not to others Solution A remote modem does not respond...

Страница 23: ... forced To select a particular configuration use the AT command strings shown below You can always return to the modem s default configu ration by typing AT F and pressing the Enter key If you do this the modem will not receive the commands in your software s initialization string as it normally would Using the ATZ command overcomes this problem if you have saved all of your setup parameters in no...

Страница 24: ...view the existing Internet Connection to modify 2 Select that connection then view its Properties 3 Select General Configure Connection Advanced 4 Add initialization init strings on the line labeled Extra Set tings Enter one of the init strings listed below Try these commands one at a time until you find one that gets the highest connection rate for your telephone line conditions Init String Defin...

Страница 25: ...a separate phone line without Call Wait ing Problem Your modem does not make a connection Solution If your modem places calls but never connects make sure you are dialing the right number and that the remote modem is turned on Problem Random errors occur or data is missing in transmitted data Solution Use the MNP or V 42 protocol if the remote modem supports one of these protocols See the table th...

Страница 26: ...gabytes of RAM required or a slow processor you need a Pentium 133 or faster or equivalent Problem You encounter communications problems with your modem Solution Check that your communications software has been set up properly Recheck the initialization string and dial string specified in your software manual Memory resident programs can cause a variety of problems Try starting up your computer wi...

Страница 27: ...chsupport drivers_firmware_manuals ht ml and then run the program that we provide We strongly sug gest that you check for and download the latest firmware We also suggest that you register your modem with us so that we can notify you via e mail when new firmware releases are available To register your modem with us please go to http www zoom com register register_intro html and follow the instruct...

Страница 28: ...ing the Driver 1 From the desktop open Control Panel and then click Add or Remove Programs In the dialog that opens select the modem that you want to uninstall and click Remove Depending on your operating system some of these buttons may have slightly different labels 2 Follow the on screen instructions and click Finish 3 In one of the subsequent dialogs depending on your operat ing system Modems ...

Страница 29: ...gital apparatus meets all requirements of the Canadian Interfer ence Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règle ment sur le matériel brouilleur du Canada U S FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA The unit bears a label on the back which contains among other...

Страница 30: ...ovided by the telephone company Connection to Party Line Service is subject to state tariffs Contact your state public utility commission public service commission or corpo ration commission for more information Industry Canada CS03 Statement NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration num ber The abbr...

Страница 31: ... product is voorzien van de CE markering Le constructeur déclare sous son entière responsabilité que ce matériel est conforme à la Di rective 1999 5 EC via les documents ci dessous Ce produit a reçu le marquage CE Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden Anfor derungen und den anderen relevanten Festlegungen der Richtlinie 1999 5 EC Dieses Produkt ist das ge...

Страница 32: ...ustaining Engineering Directeur ingénierie de soutien Direktør Sustaining Engineering Διευθυντής Μηχανικής Διατήρησης Direttore Hardware Engineering Dyrektor Inżynieria ciągła Director Engenharia de Manutençã Director Ingeniería de apoyo Donanım Mühendisliği Müdür Giám Đốc Kỹ thuậtn cứng A Pollock 23 December 2008 1070 TCF TF _________________________________________________________ 32 ...

Страница 33: ...ference In the event you need to call Technical Support or Customer Service you will need the information below Modem Model _______________________ located on the box Serial Number _______________________ located on the bracket or on the board COM Port _______________________ Date of Purchase _______________________ Store or Dealer_______________________ ...

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