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ZVK-22 User Manual
Issue 04
Page 31 of 32
MEYERTECH LIMITED
ZVK
-22D
Support
Meyertech support can be accessed a number of different ways depending on whether you are a
Meyertech Certified Partner (MCP), a Non-MCP with a current Support Menu or a customer who has just
purchased a new product.
Meyertech Certified Partner (MCP) / Non-MCP with a Support Menu
Request a Support Ticket
http://www.meyertech.co.uk/support.html
Email the Meyertech Service Centre
Phone the Meyertech Service 44 (0) 161 643 7956
All Other Customers
Request a Support Ticket
http://www.meyertech.co.uk/support.html
Only one issue maybe reported per
Support Case
. If multiple unrelated issues are reported
Meyertech support engineers will create a separate support case for each unrelated issue.
Customers access Meyertech support by purchasing a
Support Menu
which meets their
Requirements in relation to the support they require access to.
The concept of the Support Menu is based on a food theme. There are six menus to facilitate the provision of support
to Meyertech partners, non-partners and SLA driven contracts.
If you are a customer who does not have a current Support Menu or currently not a Meyertech Certified Partner our
Support Menus can be purchased or ‘topped-up’ with additional credits at any time. If you fall into this category you
will receive GRATIS Support Credits every time you purchase a product. If you are a customer who has a Support
Menu the GRATIS Support Credits are simply added to your current menu with every purchase you make.