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© Copyright 2020 Zoeller Co. All rights reserved.
CONDITION
COMMON CAUSES
A. Pump will not start or run.
Check fuse, low voltage, overload open, open or incorrect wiring, open switch, impeller or seal bound mechanically,
motor or wiring shorted. Float assembly held down. Switch, damaged or out of adjustment.
B. Motor overheats and trips
overload or blows fuse.
Incorrect voltage, negative head (discharge open lower than normal) impeller or seal bound mechanically, motor
shorted.
C. Pump starts and stops too
often.
Float switch tether length too short, check valve stuck open, or none installed in long distance line, overload open,
bidding, sump pit too small.
D. Pump will not shut off.
Debris under float assembly, float bound by basin sides or other, switch, damaged or out of adjustment.
E. Pump operates but delivers
little or no water.
Check inlet, strainer housing, discharge pipe, and vent holes for obstructions. Discharge head exceeds pump
capacity. Low or incorrect voltage. Incoming water containing air or causing air to enter pumping chamber.
Incorrect motor rotation. (3 phase pumps only)
F. Drop in head and/or capacity
after a period of use.
Increased pipe friction, clogged line or check valve. Abrasive material and adverse chemicals could possibly
deteriorate impeller and pump housing. Check line. Remove base and inspect.
G.
Tank or fittings leak.
Carefully tighten pipe joints (use pipe dope) and screws. Check gasket location, tighten lid evenly. Do not over
tighten fittings or screws.
If the above checklist does not uncover the problem, consult the factory. do you attempt to service or otherwise disassemble pump.
Service must be performed by Zoeller authorized Service and warranty centers. Go to www.zoellerpump.com to find the authorized
service center in your area.
SERVICE CHECKLIST
Manufacturer warrants, to the purchaser and subsequent owner during the
warranty period, every new product to be free from defects in material and
workmanship under normal use and service, when properly used and maintained,
for THE PERIOD MENTIONED IN THE CHART BELOW FOR THE SPECIFIC MODEL
PURCHASED, from the date of purchase. Proof of purchase is required. Parts
that fail within the warranty period, that inspections determine to be defective
in material or workmanship, will be repaired, replaced or remanufactured at
Manufacturer's option, provided however, that by so doing we will not be
obligated to replace an entire assembly, the entire mechanism or the complete
unit. No allowance will be made for shipping charges, damages, labor or other
charges that may occur due to product failure, repair or replacement.
This warranty does not apply to and there shall be no warranty for any material
or product that has been disassembled without prior approval of Manufacturer,
subjected to misuse, misapplication, neglect, alteration, accident or act of
nature; that has not been installed, operated or maintained in accordance
with Manufacturer's installation instructions; that has been exposed to outside
substances including but not limited to the following: sand, gravel, cement,
mud, tar, hydrocarbons, hydrocarbon derivatives (oil, gasoline, solvents,
etc.), or other abrasive or corrosive substances, wash towels or feminine
sanitary products, etc. in all pumping applications. The warranty set out in the
paragraph above is in lieu of all other warranties expressed or implied; and we
do not authorize any representative or other person to assume for us any other
liability in connection with our products. Contact Manufacturer at, 3649 Cane
Run Road, Louisville, Kentucky 40211, Attention: Customer Service Department
to obtain any needed repair or replacement of part(s) or additional information
pertaining to our warranty.
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES OR BREACH OF EXPRESSED
OR IMPLIED WARRANTY; AND ANY IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE AND OF MERCHANTABILITY SHALL BE LIMITED TO
THE DURATION OF THE EXPRESSED WARRANTY.
Some states do not allow limitations on the duration of an implied warranty,
so the above limitation may not apply to you. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. This warranty gives you specific
legal rights and you may also have other rights which vary from state to state.
LIMITED WARRANTY
DO’S & DON'T’S FOR INSTALLING UNIT
1.
DO
read all installation material with the unit.
2.
DO
inspect unit for any visible damage caused by shipping. Contact dealer
if unit appears to be damaged.
3.
DO
remove all debris from the basin. Be sure that the pump will have a hard,
level surface beneath it.
DO NOT
install on sand, gravel or dirt.
4.
DO
be sure that the area is large enough to allow proper clearance for the
level control switch(es) to operate properly.
5.
DO Always Disconnect Pump From Power Source Before Handling.
DO
always connect to a separately protected and properly grounded circuit.
DO NOT
ever cut, splice, or damage power cord (Only splice in a watertight
junction box).
DO NOT
carry or lift pump by its power cord.
DO NOT
use an extension cord.
6.
DO
install a check valve and a union in the discharge line.
DO NOT
use a discharge pipe smaller than the pump discharge.
7.
DO NOT
utilize this unit for pumping gasoline or other hazardous liquids.
8.
DO
test pump immediately after installation to be sure the system is working
properly.
9.
DO
review all applicable governing codes and verify that the installation
conforms to each of them.
10.
DO
consult manufacturer for clarifications or questions.
11.
DO
consider a two-pump system with an alarm where an installation may become
overloaded or primary pump failure would result in property damages.
12.
DO
consider a D.C. Backup System where a sump or dewatering pump is
necessary for the prevention of property damages from flooding due to A.C.
power disruptions, mechanical or electrical problems or system overloading.
13.
DO
inspect and test system for proper operations at least every 3 months.
In instances where property damages are incurred as a result of an alleged product failure, the property
owner must retain possession of the product for investigation purpose.
Package Model
912
912
912
915
915
915
Pump Model
211/212
264
266
803
805
807
Warranty
2 year
3 year
3 year
3 year
3 year
3 year
