14
❹ Troubleshooting
• If an operating fault occurs, please carry out these few simple checks using the tables below
before contacting your retailer.
• If the fault continues, contact your retailer.
•
: Actions are to be carried out by a qualified technician only
4.1 I Appliance performance
The appliance
does not start
heating straight
away
•
On start-up, the appliance remains "paused" for 3 minutes before it starts operating.
•
When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is greater than or equal to the setpoint temperature.
•
When the water flow rate is zero or inadequate, the heat pump stops: check that the water is
circulating correctly inside the heat pump and that the hydraulic connections are correct.
•
The heat pump stops when the outside temperature falls below -8 °C.
•
The heat pump may have detected an operating fault (see § “4.2 I Alarm display”).
•
If these points have been checked and the fault is still there, contact your retailer.
The appliance is
discharging water
•
Often called condensates. This water is the moisture contained in the air which condenses
on contact with certain cold components inside the heat pump, especially on the evaporator.
The damper the air, the more condensates the heat pump will produce (your appliance may
drain several litres of water per day). This water is collected via the base of the heat pump and
drained through the holes to the ground.
•
To check that the source of the water is not due to a leak in the pool circuit on the heat pump,
shut down the heat pump and run the filtration pump so that the water circulates inside the
heat pump. If the water continues to flow through the condensate drainage lines after half an
hour, there is a water leak in the heat pump. Contact your retailer.
The evaporator is
iced up
•
The heat pump will soon switch to its defrost cycle to melt the ice.
•
If the heat pump is unable to defrost the evaporator, it will stop by itself. This means that the
outside temperature is too low (below -8 °C).
The appliance
does not operate
•
If there is no display, check the supply voltage and fuse F1 (see “4.4 I Wiring diagram”).
•
When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is greater than or equal to the setpoint temperature.
•
When the water flow rate is zero or is inadequate, the heat pump stops: check that the water
is circulating correctly inside the heat pump.
•
The heat pump stops when the outdoor temperature falls below -8 °C.
•
The heat pump may have detected an operating fault (see § “4.2 I Alarm display”).
The appliance
is operating
but the water
temperature does
not increase
•
The heat pump may have detected an operating fault (see § “4.2 I Alarm display”).
•
Check that the automatic filling valve is not stuck in the open position; this will continue to
supply cold water into the pool and will prevent the temperature from rising.
• There is too much heat loss because the air is cold. Install a heat-insulated cover over your pool.
• The heat pump is unable to capture enough heat because the evaporator is clogged with dirt.
Clean it to restore its performance (see § “3.2 I Maintenance”).
•
Check that the external surroundings do not prevent the heat pump from operating correctly
(see § “❶ Installation”).
•
Check that the heat pump is the right capacity for this pool and its environment.
The fan is
running but the
compressor stops
from time to time
with no error
message
• The heat pump is unable to capture enough heat because the evaporator is clogged with dirt.
Clean it to restore its performance (see § “3.2 I Maintenance”).
The appliance
trips the circuit
breaker
•
Check that the circuit breaker is of correct capacity and that the cable section used
is
correct (see § “5.2 I Technical specifications”).
•
The supply voltage is too low; contact your electricity provider.
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