or seals;
4. free from damages of any type, including, but not limited to dents, scratches, cracks,
abuse, defacement or damages resulting from power surges; and
5. labeled with a security seal, which is intact and not tampered wit
The Product for Refund will be thoroughly inspected by Zmodo when received and a
determination will be made whether the Inspection Criteria are met. If your Product
for Refund fails to satisfy the Inspection Criteria (the “Non-conforming Product for
Refund”) and has been shipped to Zmodo, your Non-conforming Product for Refund
will be rejected or subject to a restocking fee of up to
15%
at Zmodo’s sole discretion.
The inspection may take up to 5 business days from the time your Product for Refund
is received.
If the Non-conforming Product for Refund is rejected by Zmodo, you will be billed with
the cost and fees of shipping the Non-conforming Product for Refund from Zmodo
back to you.
Refund Policy for Product Purchased from Third-Party Stores or Vendors
If the Zmodo product that you have purchased from the third-party stores or vendors
does not function to your satisfaction or does not apply to your installation, please
contact the third-party store or vendor where the product was originally purchased for
the return and refund policy. All the return and refund processes related to the Zmodo
products purchased from third-party stores or vendors are subject to the specifi c
policies of the third-party stores or vendors. Please refer to the return and refund
policy of the original store or vendor that you purchased your Zmodo product from for
specifi c information.
Part 2. Warranty Return
In the event that your Zmodo product becomes defective according to Zmodo’s limited
warranty and within the warranty period (2-year warranty for analog products and
3-year warranty for IP products from the invoice date), you may return your defective
product (the “Returned Product”) to us for repair or replacement.
Shipping of Returned Product to Zmodo
For your own benefi t, we recommend that you use a traceable carrier that can provide
you with delivery confi rmation to ship your Returned Product back to the location
instructed in the RMA authorization. Zmodo shall not be responsible for any loss or
damage to the Returned Product caused in transit.
Shipping of Repaired Product and Replacement from Zmodo to You
If the Returned Product is tested and found to be defective and covered by the
Zmodo’s limited warranty,
Zmodo will ONLY provide free ground shipping for
the repaired product or replacement to the continental USA destination.
If you
5.4
Support
