BR1200 User Manual
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14. Troubleshooting
z
Fingerprint sensor can’t read and verify the fingerprint effectively.
¾
Check if the fingertip is wet, or the fingerprint sensor is wet or dusty.
¾
Clean the fingertip and the fingerprint sensor and try again.
¾
If the fingertip is too dry, blow air onto it and try again.
z
“Invalid time zone” is displayed after verification.
¾
Contact Administrator to check if the user has the privilege to gain access within that time
Schedule.
z
Failed to gain access after successful verification.
¾
Check whether the user privilege is set correctly.
¾
Check whether the lock wiring is correct.
z
The Tamper Alarm rings.
¾
Check if the device and the back plate are fixed together properly; if not, the tamper
switch on the back of the device will be triggered and raises an alarm. Warning sign
will
be shown on the top right corner on the interface. To get the alarm sound, the speaker should
be ON in setting
Access Control
>
Access Control Options
>
Speaker Alarm
.
