WARRANTY GUIDELINES (EN)
ZIPPER MASCHINEN GmbH www.Zipper-Maschinen.at
83
ZI-RWM99
66
WARRANTY GUIDELINES (EN)
1.) Warranty:
Company ZIPPER Maschinen GmbH grants for mechanical and electrical components a
warranty period of 2 years for amateur use; and warranty period of 1 year for professional
use, starting with the purchase of the final consumer. In case of defects during this period,
which are not excluded by paragraph 3, ZIPPER will repair or replace the machine at its own
discretion.
2.) Report:
In order to check the legitimacy of warranty claims, the final consumer must contact his
dealer. The dealer has to report in written form the occurred defect to ZIPPER. If the warranty
claim is legitimate, ZIPPER will pick up the defective machine from the dealer. Returned
shippings by dealers which have not been coordinated with ZIPPER, will not be accepted and
refused.
3.) Regulations:
a) Warranty claims will only be accepted, when a copy of the original invoice or cash voucher
from the trading partner of ZIPPER is enclosed to the machine. The warranty claim expires if
the accessories belonging to the machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on
the machine. Defects due to incorrect usage of the final consumer or his dealer will not be
accepted as warranty claims either. Some examples: usage of wrong fuel, frost damages in
water tanks, leaving fuel in the tank during the winter, etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders,
cutting blades, clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving
knife extensions, hydraulic oils, oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it
was used for a purpose which the machine is not supposed to, ignoring the user manual, force
majeure, repairs or technical manipulations by not authorized workshops or by the customer
himself, usage of non-original ZIPPER spare parts or accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and
expenses for not legitimated warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance
payment or dealer’s invoice according to the cost estimate (incl. freight costs) of ZIPPER.
g) Warranty claims can only be granted for customers of an authorized ZIPPER dealer who
directly purchased the machine from ZIPPER. These claims are not transferable in case of
multiple sales of the machine.
4.) Claims for compensation and other liabilities:
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for
compensation because of poor performance, lacks, damages or loss of earnings due to defects
during the warranty period will not be accepted. ZIPPER insists on its right to subsequent
improvement of the machine.
