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804050US v1.27 06.21 CS175 Install Instruction
Warranty
• Consumable items such as water filter cartridges or CO2 cylinders.
• Zip Products covered by third party “Extended Warranties”, which are sold separately by dealers, distributors or
other third parties.
• Freight or shipping charges for sending a Zip Product to a Zip Repair Center.
• Products installed in cabinetry and other types of built-in applications that are not accessible to the service
technician. We are not responsible for the dismantling or reinstallation of fixed infrastructure when removing or
returning repaired or replaced Zip Product(s) into a custom installation.
Exclusion of Other Warranties
Any express or implied warranties with respect to the Zip Product are limited in their duration to the term of the Limited
Warranty provided herein, including without limitation any warranty of merchantability or fitness for a particular purpose.
Limitation of Liability for Special, Incidental, Consequential Or Punitive Damages
ZIP SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY AND
ALL SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE, INCLUDING
AS A RESULT OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS OR DAMAGE TO
PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT
OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
Dispute Resolution
If the Zip Customer is not satisfied with the warranty service, he or she must submit a claim in writing to Zip’s Dispute
Settlement Representative at Culligan International Company, d/b/a Zip Water, 9399 W Higgins Rd, Rosemont, IL
60018. The written notice must include the model and serial number of the Zip Product, the Authorized Zip Dealer (or
seller) from which the Zip Product was purchased, the Authorized Zip Servicer Provider who performed the warranty
service, the purchase date, a detailed description of the problem and the address and phone number at which the Zip
Customer can be reached. Zip is committed to review each such notice promptly and thoroughly and to respond to the
Zip Customer in order to settle such dispute. Any decision is not binding. Any controversy or claim arising out of Zip
Customer’s purchase of the Zip Product that cannot be settled amicably shall be settled by arbitration administered by
the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration hearing shall
take place in Chicago, IL before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered
in any court having jurisdiction thereof. If Zip prevails, Zip shall be entitled to reimbursement of all costs and expenses,
including attorney’s fees, from the Zip Customer.
How to Obtain Warranty Service for The Zip Product?
If during the relevant warranty period the Zip Customer finds the Zip Product to be defective in material or workmanship
and the failure is promptly and timely reported to Zip in accordance with this Limited Warranty, an authorized Zip
service agent shall be dispatched to determine whether the Zip Product is defective. If the authorized Zip service
agent determines in his/her sole discretion that the Zip Product is (i) defective and (ii) covered by this Limited Warranty,
the Zip service agent will either repair (if possible) or make arrangements for the repair of the Zip Product at no cost to
you. This will include parts and labor. Zip reserves the right to charge for exceptional shipping or transportation costs
(e.g., ferries, plane trips or excess mileage) as appropriate.
For service for all products under this Limited Warranty, or for product information, please contact Zip Service at
[email protected] or by calling 1-833-233-2358
Effective Date: July 1, 2018
Culligan International Company d/b/a Zip Water
©2018 Zip Water. All Rights Reserved.
