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Zinstall User Guide
16
Troubleshooting Guide
Message Codes
Message
Code
Troubleshooting instructions
10
A currently running application is preventing Zinstall from operating properly.
Close down all applications running on your computer and run Zinstall again.
If you are unsure which application to close - restart your computer and run Zinstall again.
13
Anti Virus or Firewall blocking Zinstall from loading / Running Zinstall directly
after uninstall without rebooting / Valid serial for a wrong product
1.
Uninstall any anti-virus / firewall software.
2.
Restart the computer and run Zinstall again.
3.
Make sure the serial number you use matches the product type being activated.
190
Critical Windows service is corrupted on your computer
This message code appears when an essential standard Windows component is either
malfunctioning or corrupted. Although such malfunctioning / corrupted component is not
part of Zinstall software, it needs to be fixed in order to allow proper execution of Zinstall
within the Windows installation. When this message is shown, it also includes detailed
information about the name of the malfunctioning component and a failure code which
can be used for troubleshooting.
Troubleshooting:
1.
If the problem is caused by Microsoft Windows Management Instrumentation service
(WMI) – i.e. Microsoft component malfunction – it should be fixed by utilizing
Microsoft’s support resources. Instructions can also be found on the following page:
http://windowsxp.mvps.org/repairwmi.htm
2.
The following instructions initiate a built-in Windows component repair:
a.
Open Control Panel -> Add/Remove programs
b.
Click “Add/Remove Windows Components” on the left panel
c.
Click “Next”, and then “Finish” in the dialog that pops up
d.
Windows will try to reinstall its standard components
252
The network connection between your computers has been disconnected during
the migration.
This may be caused by
·
Faulty network adapter on the old computer
·
Faulty network switch that fails during the migration, because of its failure to
handle of large volumes of data copied
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