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Page 30
Ver: 2.1
4.0 Troubleshooting
Problem
Cause
Solution
Instrument Problems
No power (the LCM
Screen remains blank
when the power is
turned on)
AC power cord is not
connected
Check AC power cord connections at both ends. Or Use
the correct cords.
LCM Screen turns on
when the power is on
but the self-testing
program does not run
Forget to remove the
packing stuff from
instrument
Turn off the instrument and remove the packing stuff.
Technical problem
Contact your local representative or agent
Protocol stops after an
initial start
Cartridge(s), Plastic wares
(Reaction Chamber, Tip
Holder, Filtered Tip,
Sample Tube, Elute
Tube) incorrectly loaded
on the MagPurix 12A
system
Turn off the power and then turn it on again to stop the
program. The system will move back to initial state. Re-
load them according to the instructions shown in this
manual.
Note: you could not resume the protocol after stop
and you may lose your samples.
Problem with motion
sensors
Turn off the power and remove all samples and plastic
wares. Contact your local representatives
Bubbles formed during
extraction
Missed adding sample or
sample volume is lower
than the recommended
volume
Be sure to add the sample to tubes prior to starting the
protocol. To ensure proper mixing of reagents in the tip
and prevent bubble formation during mixing, make sure
the sample volume is at least the recommended volume
listed in the handbook supplied with the MagPurix
Reagent Kits.
Presence of buffer in the
Cartridge Tray
Motor movements may
not be smooth, incorrect
placement of plastic
ware, or leakage from
tips
Perform preventive maintenance annually to ensure
proper motor movements.
Leakage from Filtered
Tips or uneven liquid
handling between
Filtered Tips
Air leakage on the
Filtered Tip
Swap the air-leaked Tip with new one
Blockage of tips and
pipetting failure
Too much starting
material or excess DNA
1.
Decrease the amount of starting material. Use the
recommended amount of starting material as listed
