www.zinexts.com 29 MagPurix 12 EVO Instruction Manual
4.0
Troubleshooting
Problem
Cause
Solution
Instrument Problems
No power (the LCM
Screen remains blank
when the power is
turned on)
AC power cord is not
connected
Check AC power cord connections at both ends. Or
Use the correct cords.
LCM Screen turns ON
when the power is ON
but the self-testing
program does not run
Forget to remove the
packing elements from
the instrument
Turn off the instrument and remove the packing
elements .
Technical problem
Contact your local representative or agent
Protocol stops after an
initial start
Cartridge(s), Plastic
wares (Reaction
Chamber, Tip Holder,
Filter tip, Sample Tube,
Elute Tube) incorrectly
loaded on the MagPurix
EVO 12 system
Turn off the power and then turn it on again to stop
the program. The system will move back to the initial
state. Re-load them according to the instructions
shown in this manual.
Note: you cannot resume the protocol after
stopping it, you may lose your samples.
Problem with motion
sensors
Turn off the power and remove all samples and plastic
wares. Contact your local representatives
Bubbles form during
extraction
Miss adding sample or
sample volume is lower
than the recommended
volume
Be sure to add the sample to tubes prior starting the
protocol. To ensure proper mixing of reagents in the
tip and prevent bubble formation during mixing,
make sure the sample volume is at least the
recommended volume listed in the handbook
supplied with the MagPurix Reagent Kits.
Presence of buffer in
the Cartridge Tray
Motor movements may
not be smooth,
incorrect placement of
plasticware or leakage
from tips
Perform preventive maintenance annually to ensure
proper motor movements.
Leakage from Filter
tipFilter tips or uneven
liquid handling
between Filter tips
Air leakage on the Filter
tip
Swap the air-leaked Tip with a new one
Blockage of tips and
Too much starting
1.
Decrease the amount of starting material. Use the
