Warranty Information
Powered Product Warranty
Zigen warrants its powered products against any defects in materials and
workmanship for a period of three years from the date of invoice. Touchscreen
displays carry a one year parts and labor warranty. If a malfunction occurs
during the warranty period, Zigen will repair or replace a product to its original
operating condition. A return authorization number must be obtained from
Zigen before products are returned for service.
Non-Powered and Cable Products - Lifetime Limited Performance Warranty
Zigen warrants that its non-powered products and cable products will be free
from defects in material and workmanship for as long as you or your customer
owns the product. All Zigen non-powered products and cables are designed
and engineered to meet and exceed performance specifications. If, at any time,
the product fails due to manufacturer defect, Zigen will repair or replace the
product to ensure that it meets original performance specifications. Reduced
performance due to normal wear and tear, or damages caused by misuse or
negligence will not be covered. Zigen will test and evaluate all non-powered
and cable products claimed defective. Products must be shipped to Zigen,
prepaid along with proof of purchase only after obtaining a Return Merchandise
Authorization (RMA) number from Zigen. This statement of policy is in lieu of
any other policy expressed or implied and no representative or person is
authorized to assume any other liability or adopt any other policy for Zigen
without our written consent.
Return Policy
If you would like to return a Zigen product, it can be done within 30 days of
purchase for a full refund, less shipping and handling. Zigen will not be
responsible for shipping and handling of product returns. Returns will only be
accepted of products with proof of purchase, products in the original packaging
with zero to minimal use and a Return Merchandise Authorization RMA number
provided by Zigen.
