8
Problems
Potential Causes
Solutions
Color loss or vague/
double image on display.
Poor quality optical fiber
cable.
OM3/OM4 cable needed.
Power led is off
Not being powered.
Check power source
Poor contact.
Make sure power adapter is
making good contact.
No output on the display.
Source or Display is off.
Check the source/ display.
Poor contact.
Check the HDMI cables one
by one to make sure they are
inserted properly.
The display doesn’t support
the resolution.
Connect the display to the
transmitter and capture its
EDID data before using.
ARC audio is not
received.
CEC or ARC is turned off.
Ensure both CEC and ARC is
enabled on both, display and
as well as AV Receiver.
Note: If you need further assistance, please contact Zigen support Team
Troubleshooting & Maintenance
