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IP-LOGIC AV over IP Technical Manual
TM-003-0001-100-00 | July 15, 2019
© 2019 Zigen Corporation
www.zigencorp.com
Powered Product Warranty
Zigen warrants its powered products against any defects in materials and workmanship for a
period of three years from the date of invoice. Touchscreen displays carry a one year parts and
labor warranty. If a malfunction occurs during the warranty period, Zigen will repair or replace a
product to its original operating condition. A return authorization number must be obtained from
Zigen before products are returned for service.
Non-Powered and Cable Products - Lifetime Limited Performance Warranty
Zigen warrants that its non-powered products and cable products will be free from defects in
material and workmanship for as long as you or your customer owns the product. All Zigen non-
powered products and cables are designed and engineered to meet and exceed performance
specifications. If, at any time, the product fails due to manufacturer defect, Zigen will repair or
replace the product to ensure that it meets original performance specifications. Reduced
performance due to normal wear and tear, or damages caused by misuse or negligence will not
be covered. Zigen will test and evaluate all non-powered and cable products claimed defective.
Products must be shipped to Zigen, prepaid along with proof of purchase only after obtaining a
Return Merchandise Authorization (RMA) number from Zigen. This statement of policy is in lieu
of any other policy expressed or implied and no representative or person is authorized to assume
any other liability or adopt any other policy for Zigen without our written consent.
Return Policy
If you would like to return a Zigen product, it can be done within 30 days of purchase for a full
refund, less shipping and handling. Zigen will not be responsible for shipping and handling of
product returns. Returns will only be accepted of products with proof of purchase, products in
the original packaging with zero to minimal use and a Return Merchandise Authorization RMA
number provided by Zigen.
Warranty
