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Contacting Global Service and Support

SkyZhone 1624, 1424, 1224 Hardware Installation Guide

51

Contacting Global Service and Support

Contact Global Service and Support (GSS) if you have any questions about
this or other Zhone products. Before contacting GSS, make sure you have the
following information:

•

Software version running on the system

•

System configuration

•

Zhone product you are using

•

Description of the issue

Technical Support

If you require assistance with the installation or operation of your product, or
if you want to return a product for repair under warranty, contact GSS. The
contact information is as follows

If you purchased the product from an authorized dealer, distributor, Value
Added Reseller (VAR), or third party, contact that supplier for technical
assistance and warranty support.

Service Requirements

If the product malfunctions, all repairs must be performed by the
manufacturer or a Zhone-authorized agent. It is the responsibility of users
requiring service to report the need for service to GSS.

Table 7:

E-mail

[email protected]

Telephone (North America)

877-ZHONE20

Telephone (International)

510-777-7133

Internet

www.zhone.com/support

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Содержание SkyZhone 1224

Страница 1: ...SkyZhone 1624 1424 1224 Hardware Installation Guide For software version 4 4 x September 2007 Document Part Number 830 01642 01 ...

Страница 2: ...andVIEW Hotwire the Hotwire logo iMarc JetFusion Jetstream JetVision MALC NextEDGE Net to Net Technologies Paradyne the Paradyne logo Quick Channel Raptor ReachDSL SkyZhone SLMS StormPort TruePut Z Edge Zhone ZMS and the Zhone logo are trademarks owned by Zhone Technologies Inc which may be registered in some jurisdictions Zhone Technologies makes no representation or warranties with respect to th...

Страница 3: ... leads with the power on Verify that the SHDSL lines are deenergized before installing or removing the equipment Always turn the power off at the DSLAM before installing or removing this equipment The National Electrical Code NEC and Canadian Electrical Code CEC require the use of an agency listed UL CSA Building Entrance Protector for all power and data communications cables entering a building T...

Страница 4: ...ence at his own expense Changes or modifications not expressly approved by Zhone Technologies Inc could void the user s authority to operate the equipment The supplied cables and antennae must be used to ensure compliance with Part 15 FCC Rules This device may only be used with approved antennae that are shipped with the unit and installed per installation instructions The use of any other antenna...

Страница 5: ...e models 12 SkyZhone features 13 Bonding 13 SHDSL Data Rates 14 Mounting options 15 Wall Mounting Enclosure 15 Line power 16 Cables 16 Grounding 20 SkyZhone ordering information 20 Chapter 2 Preparing for installation 21 Installation precautions 21 Selecting the locations 23 Specifications 23 Chapter 3 Installing the SkyZhone access point 27 Equipment needed for installation 27 Pole mounting kit 2...

Страница 6: ...y defaults 38 Using the Ethernet interface 40 Chapter 4 Diagnostics 41 Status and LED 41 Chapter 5 Safety Regulations and Certifications 43 Safety 43 Grounding and isolation 46 Installation safety precautions 46 Important Safety Instructions 47 EMI Notices 47 Supplier s Declaration of Conformity 49 Notice to Users of the Canadian Telephone Network 50 CE Marking 50 Contacting Global Service and Sup...

Страница 7: ...l damage to system equipment or data and warns of potential injury or death Carefully read and follow the instructions included in this document Caution A caution alerts users to conditions or actions that could damage equipment or data Note A note provides important supplemental or amplified information Tip A tip provides additional information that enables users to more readily complete their ta...

Страница 8: ... icons menus profiles when placed in body text and property pages or sheets Also used for commands options parameters in body text and user input in body text Fixed Used in code examples for computer output file names path names and the contents of online files or directories Fixed Bold Used in code examples for text typed by users Fixed Bold Italic Used in code examples for variable text typed by...

Страница 9: ... in the First Mile MALC Multi Access Line Concentrator MIB Management Information Bases NAT Network Address Translation NMS Network Management System RADIUS Remote Authentication Dial In User Service SHDSL Symmetric High bit rate Digital Subscriber Line SLMS Single Line Multi Service SNMP Simple Network Management Protocol TFTP Trivial File Transfer Protocol VoIP Voice over IP VoWi Fi Voice over W...

Страница 10: ...t from an authorized dealer distributor Value Added Reseller VAR or third party contact that supplier for technical assistance and warranty support Service requirements If the product malfunctions all repairs must be performed by the manufacturer or a Zhone authorized agent It is the responsibility of users requiring service to report the need for service to GSS E mail support zhone com Telephone ...

Страница 11: ...Overview The SkyZhone access point is a line powered carrier class outdoor Wi Fi access point with 22 Mbps symmetric DSL backhaul to every unit The SkyZhone supports a variety of applications including VoIP internet access mobile video and enterprise VPNs optimized for citywide Wi Fi deployments by telephone companies SkyZhone enables telephone companies to deploy a more reliable lower latency hig...

Страница 12: ...Point Supports wireless radio transmission of 4 9 GHz 802 11a Four SHDSL lines with EFM Bonding are used for backhaul and line powering SkyZhone 1224 Wi Fi Access Point Supports wireless radio transmission of 2 4 GHz 802 11b g Four SHDSL lines with EFM Bonding are used for backhaul and line powering Coverage area With the SkyZhone access point there is no need to use Wi Fi links for communication ...

Страница 13: ...kyZhone aggregators using standards based SHDSL EFM uplinks to transport data traffic between access points and the Central Office or remote cabinet After initial power up the SkyZhone access point contacts the ACS Server downloads the latest software downloads the configuration file and registers itself with the Network Management System NMS system The SkyZhone access points dual radio architectu...

Страница 14: ...SL card are shown in Table 2 SHDSL Data Rates The SkyZhone Access Points support the following SHDSL data rates SHDSL Data Rates ACS Server DHCP Server RADIUS Server SkyZhone Wi Fi Access Layer Edge Aggregation Layer Router Municipal Router VPN Server Public Access Internet Municipality s Network Router SkyZhone Aggregator SkyZhone Aggregator ZMS Server Table 2 SHDSL Data Rates Distance Feet Line ...

Страница 15: ...and hidden plastic casing that is supported on an aluminum mounting shelf The following figure shows the SkyZhone access point with the enclosure lid removed Figure 3 Wall Mount Enclosure with cover removed See Chapter 3 Installing the SkyZhone access point on page 27 for using the wall mounted enclosure kit 12000 1024 2048 4096 13000 768 1536 3072 14000 640 1280 2560 15000 512 1024 2048 16000 512...

Страница 16: ...agram below illustrates the wiring connections for power and data being transmitted over the same pair of wires Figure 4 SHDSL backhaul with span powering The SkyZhone access point supports power and data on the same wires Delivering power and data over the same wires Note For more information about the hardware required to deliver power and data over the same wires contact your Zhone sales repres...

Страница 17: ...SkyZhone features SkyZhone 1624 1424 1224 Hardware Installation Guide 17 Figure 5 SkyZhone port connectors Console port Ethernet port SHDSL port ...

Страница 18: ... carried on T R1 and T R3 while negative voltage is on T R2 and T R4 Note The mechanical configuration SOCKET vs PLUG of the SHDSL and the Power over Ethernet connectors are unique to prevent attaching a cable to the wrong connector Ethernet PoE Figure 7 displays the pinouts for a PoE SOCKET connector Table 3 SHDSL connector pinouts for line power and data over the same wire pairs Line Signal Colo...

Страница 19: ...onnector is for temporary use to configure the SkyZhone before mounting Any cabling to the console connector must be removed from the permanent installation to avoid shock hazards Dust caps must be installed to maintain an IP66 rating Table 4 Power over Ethernet PoE connector pinouts for line power Pin Signal Color A TX_P Blue B TX_N White Blue C RX_P Orange D RX_N White Orange E No connection F 4...

Страница 20: ...wires contact your Zhone sales representative Grounding Proper grounding must be complete before you connect power to the unit See Grounding on page 37 SkyZhone ordering information To order SkyZhone Wi Fi outdoor access points by model number contact GSS see Contacting Global Service and Support on page 9 Table 5 Console SOCKET connector pinouts for line power Pin Signal Color 1 DCE_RXD Brown 2 N...

Страница 21: ...equipment Always turn the power off by opening the relays of the Aggregator before installing this equipment WARNING Serious injury can occur if the antennas come in contact with electric power lines Carefully follow the instructions in this manual During and after installation the antennas must be a minimum of 24 inches from any power lines Use caution when installing this outdoor equipment WARNI...

Страница 22: ...in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which the user will be required to correct the interference at his own expense WARNING The authority to operate SkyZhone 1424 equipment is conditioned by the requirement that no modifications will be made to th...

Страница 23: ...ue to the physical environment Before installing each SkyZhone access point perform a site survey to determine the optimum placement of units for maximum range coverage and network performance The SkyZhone radio is susceptible to interference that can reduce data rate and range For best performance follow these guidelines Install the unit in an area where trees buildings and large steel structures...

Страница 24: ...ed with the Telco before installation Backhaul 22 8 Mbps symmetric backhaul using ITU G 991 2 SHDSL on four Tip Ring pairs Regulatory Certifications FCC Part 15 Subpart C 15 247 FCC Part 15 Class A FCC Part 90 UL60950 1 UL60950 21 Industry Canada RSS210 CAN CSA 22 2 No 60950 1 03 Enclosure Humidity and Dust IP66 NEMA4X IEC 60529 MANAGEMENT Management Interfaces WEB I F Command Line I F SNMPv2 TR 0...

Страница 25: ...ess Antenna Type 3 x 5 dBi Omni 2 4 GHz Wireless 2 x 5 3 dBi Omni 4 9 GHz Wireless Modulation Technique PSK DQPSK DBPSK OFDM 2 4 GHz Wireless OFDM 4 9 GHz Wireless Data Rates Mbps 2 4 GHz Wireless Channels 1 11 b 11 5 5 2 1 g 54 48 36 24 18 12 9 6 4 9 GHz Wireless 4 96 GHz and 4 98 GHz center freq a 54 48 36 24 18 12 9 6 Operating Distance Up to 1300 DC Ohm loop loss SHDSL I F Model and PoE power ...

Страница 26: ...ta Path VLAN support IEEE 802 1Q Traffic Prioritization IEEE 802 1p 802 11e IP TOS Number of Priority Queues 4 Traffic Classification Based on priority bits protocol type IP address Rate Limiting Upstream and downstream rate limiting per classified flow Table 6 SkyZhone technical specifications Continued Description Specifications ...

Страница 27: ...kyZhone access point to a metal structure The metal mounting brackets are designed to make good contact with the pole thereby assuring good quality connection to the grounded structure The SkyZhone access point ships in a container with the antennas The antennas are inside the protective foam beneath the flap at the top Do not throw away the foam Equipment needed for installation Pole mounting kit...

Страница 28: ...ews Not included 4 screws that will go through the metal bracket plastic cover and into your wall s surface Wall mount kit without plastic cover The SkyZhone access point wall mount kit without plastic cover SkyZhone 1224 Wi Fi Access Point contains the following items One wall bracket 4 four tamper resistant screws 1 driver bit for the tamper resistant screws Customer supplied equipment For insta...

Страница 29: ...ing location You can attach the SkyZhone access point to any pipe or pole 1 Attach tension bands to the pole mounting plate by threading them through the slots on the mounting plate The slots are for either horizontal or vertical mounting on large or small diameter poles Choose the one most appropriate for this installation Figure 9 Threading tension bands through mounting plate slots 2 Secure the...

Страница 30: ...de Figure 10 Mounting plate strapped around a pole 3 Tighten and if necessary trim off any excess tension band 4 Secure the mounting bracket to the pole see Figure 11 on page 31 The SkyZhone shelf is attached to the poll mounting bracket The shelf may need to be adjusted so that it is level ...

Страница 31: ...nas are different sizes The three longer antennas are connected to the top of the unit The two shorter antennas are mounted to the bottom of the unit The antennas are not interchangeable It is critical that the longer antennas are on the top and the shorter ones on the bottom of the unit 8 Slide the unit into the sun shield housing 9 Secure with 4 four tamper resistant screws provided in the mount...

Страница 32: ...pole or any other orientation as shown in the figure below Figure 12 The bracket and sunshield mounted on a horizontal pole Mounting the SkyZhone to the side of a building The wall mount enclosure kit is used when the SkyZhone is mounted to a building The cover is used to hide the unit for aesthetic purposes This cover can be painted which allows the unit to blend in with the building Figure 13 di...

Страница 33: ...ng SkyZhone 1624 1424 1224 Hardware Installation Guide 33 Figure 13 SkyZhone with a cover The SkyZhone wall mount enclosure kit 920 07811 01 includes the following items lid front cover bracket and base These items are also displayed in Figure 14 ...

Страница 34: ...to mount the unit securely 1 Find a flat surface that is at least 24 inches tall and 36 inches wide 2 Drill the holes in the wall to align with the corresponding holes in the mounting bracket See Figure 15 3 Obtain the proper screws not included to anchor the wall mount assembly to the type of surface it is being mounted to 4 Place the mounting bracket on the rear panel of the cover lining up the ...

Страница 35: ...w cut into the plastic casing to ensure in proper orientation Use a 1 4 inch drill masonry bit to install a 1 inch plastic insert to secure the cover and the aluminum frame to the concrete wall with the appropriate screws Figure 16 Bracket and Base 7 Attach the protective cover to the base and then attach the base to the concrete wall Note that the cover should be attached so that the top contains...

Страница 36: ... on the bottom of the unit 9 Slide the SkyZhone station onto the wall mounting bracket 10 Secure the SkyZhone to the wall mounting bracket with the 4 four tamper resistant screws provided in the installation kit through the holes on the front of the unit 11 Attach the SHDSL cable Also connect the optional console cable and Ethernet cables if they are being used In some installations it might be ea...

Страница 37: ...ng To ensure proper grounding Connect a length of 10 AWG solid bare copper wire to the wire grounding lug of the unit and tighten the grounding nut See Figure 20 Connect the other end of the grounding wire strap that is attached to a grounded surface or another earth ground such as a metal rod Figure 20 Grounding lug ...

Страница 38: ...lues for the settings for the network are IP address 10 108 14 218 Subnet mask 255 255 255 0 Broadcast Address 10 108 14 255 Default gateway 10 108 14 254 Use the following three commands to configure VLAN management config if interface brvlan7 ip 10 108 14 218 mask 255 255 255 0 broadcast 10 108 14 255 config if route add destination default gateway 10 108 14 254 config admin tools save running c...

Страница 39: ...lanconfig addvlan vlan_name management vlanid 2 config vlan vlanconfig addport interface eth0 vlanid 2 tagged config vlan vlanconfig addport interface eth1 vlanid 2 untagged config vlan portdefaults default pvid vlanport eth1 pvid 2 3 Configure the management address In this example the device address is 10 108 14 218 config if interface brvlan2 ip 10 108 14 218 mask 255 255 255 0 broadcast 10 108...

Страница 40: ... 100 then use HTTPS to configure the remaining parameters Note that the SkyZhone uses HTTPS and not HTTP The default login is admin and the default password is zhone Note that if the IP address of the management VLAN is changed you lose your connection to the SkyZhone unit A new static IP address must be configured on your PC that is compatible with the new IP address that you configured in the Sk...

Страница 41: ...erification as to whether it is operating correctly or if it needs to be replaced Figure 21 LED Location The following table describes the possible states of the LED light Color Operation Description Red On solid Power is on and the software is not in an operational state If the LED stays in this state for more than one minute the unit should be replaced Red One blink every 3 seconds Power is on a...

Страница 42: ......

Страница 43: ...fied power source is the Argus Technologies CSM35 Modular Converter System 012 550 B2 Uncertified power sources can result in injury or death Proper Safety Grounding is required to insure proper operation and protection from lightning strikes and surges A copper ground lug is provided on the unit for this purpose Connect a length of 10 AWG solid bare copper wire to the grounding lug and firmly tig...

Страница 44: ...it shall be returned to the factory for repairs Serious injury can occur if the antennas come in contact with electric power lines Carefully follow the instructions in this manual During and after installation the antennas must be a minimum of 24 inches from any power lines Use caution when installing this outdoor equipment FCC RF Exposure Requirements per OET 65 requires the SkyZhone platform to ...

Страница 45: ...rity to operate the equipment The supplied cables and antennae must be used to ensure compliance with Part 15 FCC Rules This device may only be used with approved antennae that are shipped with the unit and installed per installation instructions The use of any other antennas will invalidate the unit s FCC Part 15 certification The 2 4 GHz band has been designed to operate with the antennae listed...

Страница 46: ...ly intended to add durability and mechanical protection of the internal wires Proper Safety Grounding is required to insure proper operation and protection from lightning strikes and surges A copper ground lug is provided on the unit for this purpose Connect a length of 10 AWG solid bare copper wire to the grounding lug and firmly tighten the grounding screw see Figure 20 Connect the other end of ...

Страница 47: ... and regulatory requirements of the country in which it is installed If necessary consult with the appropriate regulatory agencies and inspection authorities to ensure compliance 4 A rare phenomenon can create a voltage potential between the earth grounds of two or more buildings If products installed in separate buildings are interconnected the voltage potential may cause a hazardous condition Co...

Страница 48: ...ted for use with this device The required antenna impedance is 50 ohms The 4 9 GHz band has been designed to operate with the antennae listed below and having a maximum gain of 5 3 dBi Antennae not included in this list Comet Part Number SF D49NW SR or having a gain greater than 5 3 dBi are strictly prohibited for use with this device The required antenna impedance is 50 ohms To reduce potential r...

Страница 49: ...YZHONE 1224 1424 1624 bearing the FCC identification numbers PJZSZ1224 PJZSZ1424 PJZSZ1624 complies with the Federal Communications Commission s FCC Rules and Regulations pursuant to part 15 subpart C 14 247 part 15 Class A and part 90 as appropriate Additionally the Industry Canada identification numbers 3619ASZ1224 3619ASZ1424 3619ASZ1624 insures that the SKYZHONE 1224 1424 1624 also meet the re...

Страница 50: ... Notice to Users of the Canadian Telephone Network NOTICE This equipment has been certified to ITU T G991 2 CE Marking When the product is marked with the CE mark on the equipment label a supporting Declaration of Conformity may be downloaded from the Zhone World Wide Web site at www zhone com ...

Страница 51: ...tion or operation of your product or if you want to return a product for repair under warranty contact GSS The contact information is as follows If you purchased the product from an authorized dealer distributor Value Added Reseller VAR or third party contact that supplier for technical assistance and warranty support Service Requirements If the product malfunctions all repairs must be performed b...

Страница 52: ...Safety Regulations and Certifications 52 SkyZhone 1624 1424 1224 Hardware Installation Guide ...

Страница 53: ...ty precautions 21 L LED 41 line power requirements 16 M mounting pole 15 pole mounting kit contents 27 wall 15 wall mounting enclosure kit contents 28 N network configuration 13 P pinouts Console SOCKETconnector 19 Power over Ethernet PoE connector 18 SHDSL connector 18 PoE 18 pole mounting 15 kit contents 27 Power over Ethernet PoE connector 18 19 22 connector pinouts 19 R requirements grounding ...

Страница 54: ...Index 54 SkyZhone 1624 1424 1224 Hardware Installation Guide location sites 23 models 12 network configuration 13 W wall mounting 15 enclosure 15 enclosure kit contents 28 ...

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