Warranty Exclusions
1. Products subjected to unauthorized repair, misuse, collision, neglect,
mishandling, soaking, accident, and unauthorized alteration.
2. Products subjected to improper use or whose labels or security tags have
been torn off or altered.
3. Products whose warranty has expired.
4. Products damaged due to force majeure, such as fire, flood, lightning, etc.
Warranty Claim Procedure
1. If failure or any problem occurs to your product after purchase, please contact
a local agent for assistance, or you can always contact ZHIYUN s customer
service through email at [email protected] or website at
www.zhiyun-tech.com.
2. Your local agent or ZHIYUN s customer service will guide you through the
whole service procedure regarding any product issue or problem you have
encountered. ZHIYUN reserves the right to reexamine damaged or returned
products.
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Email: [email protected]
Website: www.zhiyun-tech.com
Address:
Huangtong Road, Tieshan Industrial Zone, Qixing District, Guilin,
, Guangxi, China.
If at any time in the future you should need to dispose of this product
please note that: Waste electrical products should not be disposed of
with household waste. Please recycle where facilities exist. Check with
your Local Authority or retailer for recycling advice. (Waste Electrical
and Electronic Equipment Directive)
Battery Maintenance
Battery Disposal
Please fully discharge the battery before putting it in the designated recycling
bin. Batteries contain hazardous constituents and it is forbidden to put the
battery in general waste bin. For related details please abide by the local laws
and regulations on battery recycling and disposal.
. Do not over-charge or over-discharge the battery, which will damage the
battery;
. The battery performance will be affected for not being used for a long time;
. Never use the battery when the temperature is too high or too low;
. Do not store the battery where the ambient temperature exceeds
°C.
. Recharge and discharge every months to keep the battery active.
Warranty Period
1. Customers are entitled to replacement or free repair service in case of quality
deficits found in the product within 15 days upon receipt of the product.
2. Customers are entitled to free repair service from ZHIYUN for any product
proven defective in material or workmanship that results in product failure
during normal consumer usage and conditions within the valid warranty
period, which is 12 months counting from the date of selling. However,
warranty period varies by product component and country of purchase.
Please contact our after-sales service team on ZHIYUN official website or
your place of purchase for detailed warranty information.
