15
2021-12-02
Quantum RTLS Universal Device Manual
7
REPAIRS AND DISPOSAL
7.1
FIRMWARE UPDATES
The QTM-UAR10/QTM-UMR10 can be updated with few firmware through our over-the-air
reprogramming application to correct, improve, or add new features to enhance the unit’s performance.
Details on how to perform these updates is included with each update installation package.
7.2
OPERATION LOGS
The QTM-UAR10/QTM-UMR10 updates and maintains information concerning its operation and
activities as it is being used around the site or acting as reference. This information is used to the
monitor the health of the unit and improve the device performance. The information collected does not
contain any personal information from the user.
7.3
REPAIRING DAMAGED DEVICE
Units that have been damaged or have failed to operate in the field can be returned for repair or
replacement with a few exceptions. If the battery has been physically compromised or has been found
to be defective, the unit can NOT be legally shipped by any carrier. If the unit is intact but has ceased to
operate, it can be returned via an RMA request to our repair center. Please contact your plan
administrator for more information and an RMA form.
7.4
DISPOSAL OF DEVICE
The QTM-UAR10/QTM-UMR10 must be sent to an electronics recycling depot to reclaim the electronics.
Please contact your nearest electronics recycling company for details on their collection requirements.
