Zero DS 2014, Руководство пользователя

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Customer Information
7.7
Customer Information
Customer Assistance
Please have the following available when contacting Zero
Motorcycles Inc. as they are essential to effectively and
efficiently answer your questions or resolve your concerns.

Owner’s name and address

Owner’s telephone number

Vehicle identification number (VIN)

Date of purchase

Motor serial number (if visible)
An owner information chart is provided on page 1-3 to
record this information.
Zero Motorcycles Inc. can be contacted as follows:
Zero Motorcycles Inc.
380 El Pueblo Road
Scotts Valley, CA 95066
USA
Phone: +1 (888) 841-8085
Monday-Friday 8am to 5pm (Pacific Time)
E-mail: support@zeromotorcycles.com (24 hours)
For 24 hour updates and additional information about your
motorcycle, visit the Owner Resources section of the Zero
Motorcycles website:
www.zeromotorcycles.com/owner-resources/
Reporting Safety Defects
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Zero
Motorcycles Inc.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or Zero
Motorcycles Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll-free at:
1-888-327-4236 (TTY: 1-800-424-9153); go to

http://www.safercar.gov; or write to:
Administrator
National Highway Traffic Safety
1200 New Jersey Avenue SE
Washington, DC 20590
You can also obtain other information about motor vehicle
safety from:
http://www.safercar.gov