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Product Warranty
Zero Gravity warrants its products to be free from defects in material and workmanship under normal use and
service conditions for three hundred and sixty five (365) days after the date of purchase.
All warranty coverage extends only to the original purchaser of the product and is not assignable or transferable.
The original store or online purchase receipt must be kept as proof of purchase in order for the warranty to be
valid. These documents must be presented in the event of making a warranty claim.
During the warranty period, Zero Gravity will provide repair or replacement of defective equipment or parts
thereof covered by the warranty. Any handling, transportation, delivery and other incidental charges in respect
of the servicing of the equipment shall be borne by the Purchaser. If the product includes a number of
accessories, only the defective part or accessory will be replaced.
The warranty will become void if any defects or damages are associated with the use of unauthorised
replacement parts. All replacement parts must be obtained from authorized Zero Gravity agents.
All decisions made by Zero Gravity made in respect of the servicing of the equipment (including repairs,
replacements or issues relating to defects of workmanship or materials) shall be conclusive and the Purchaser
agrees to be bound by such decisions. Any defective equipment or part thereof replaced shall become the
property of Zero Gravity.
In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement
will expire at the original date, i.e. 365 days from the original purchase date.
This warranty excludes defects caused by the product not being used in accordance with instructions,
accidental damage, misuse or being tampered with by unauthorised persons.
The Zero Gravity Warranty does not cover:
a) Products used for commercial or rental purposes.
b) Loss or damage to product due to:
i.
Abuse, repairs and/or tampering by any person other than the authorised personnel of Zero
Gravity
ii.
Negligence and/or misuse (including foreign objects, accidents, improper storage, exposure to
sun/moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental
conditions and failure to follow precautions or proper operating instructions stated in the
Assembly, Installation, Care, Maintenance and Use Instructions such as improper installations)
iii.
Fire, flood, lightning strike, wind storm or other acts of God
iv.
Freight or improper transport damages, and
v.
Improper usage (including use by underage, overweight or excessive number of users permitted
as stated in the Assembly, Installation, Care, Maintenance and Use Instructions).
c) Defects, damages or accidents due to the malfunction, connection to or use of non-Zero Gravity or
unauthorized parts. In such event, Zero Gravity reserves the right to cancel the Limited Warranty coverage
immediately.
To the extent allowed by the applicable local law, the remedies in the Limited Warranty are the Purchaser’s sole
and exclusive remedies.
