Service needed?
In order to avoid unnecessary inconvenience, we advise you to read the user
manual or consult the support section on www.makezens.com before contacting
ZENS. If service is required do not return the product without first contacting ZENS.
To get this product repaired or replaced, please contact ZENS during the warranty
period by email ([email protected]) and include the following details: email
address, name, address, telephone number, date and place of purchase, detailed
description of the problem.
If the problem appears to be based on a defect in workmanship or materials, ZENS
will provide a return form and instructions which authorizes to return the product.
Return shipments are at the customer’s expense, and the return must be
accompanied by the original proof of purchase. ZENS is not responsible for lost or
damaged product during shipment. Any product returned without the original
proof of purchase will be returned at the customer’s expense. All returns must
include the original packaging and all items like product, power adapters and user
manual.
After examination of the problem the product will be repaired or replaced and sent
back to the address indicated on the return form.