identical model, but when this is not possible, a model of similar
specification will be provided. The Manufacturer will cover the costs and
arrange for the delivery of the new product and for the return of the old
product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer
unless previously agreed to in writing. The original guarantee will continue
to apply to the replacement product; the new product will not come with a
new guarantee.
When will the repair take place?
Our engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. The Manufacturer will not
be liable for delays or if it is unable to carry out a repair because a
convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase. The
Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
x
You cannot provide evidence that your product is covered by this guarantee.
x
Where a service call has been made and the engineer finds that there is no fault
with your product.
x
That your product has not been installed or operated in accordance with the User
Instructions Booklet.
x
That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
x
For missed appointments.
Payment of these costs are due immediately upon the Engineer providing
you with an invoice. If you fail to pay the costs for the service call in a timely
manner, the Manufacturer reserves the right to terminate the guarantee.
If you are a resident of the United Kingdom, this guarantee will be
governed by English law and subject to the English Courts, save where you
live in another part of the United Kingdom, in which case the law and courts
of that location will apply.
EN
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