P A G E 6 2
206-3594
Troubleshooting (Continued)
Symptoms
Cause(s)
Possible Solution(s)
Page(s)
Sound/Audio Problems
Normal picture but no
• Check volume levels.
-Make sure the TV sound is not muted.
sound.
• Try another channel.
-The problem may be the broadcast, not your TV.
• A/V cables incorrectly connected.
-Install the Audio cables correctly.
• Audio Out cables installed wrong.
-Install external amplifier cables correctly.
• Speakers turned off.
-Turn speakers on in the Audio menu.
• No SAP signal.
-If the Audio Mode is set to SAP, the channel may not have an SAP
program.
Multi-Media Features Problems
Caller ID Problems
No Caller ID display.
• Phone not connected to TV.
-Connect phone to TV.
• No Caller ID phone service.
-Subscribe to Caller ID, call local phone company.
9/10/11
Pressing ID doesn’t work.
• Wrong remote mode?
-Press TV, for TV operating mode.
Phone rings, no number
• “Off” selected on menu.
-Choose “On” to make Caller ID work.
27
shows on-screen.
• Caller has an unlisted number.
-Cannot display unlisted numbers.
Computer Problems
No Laptop/Computer image. • Video monitor out set to internal.
-Reset computer monitor image to external.
26
• Video monitor settings wrong.
-Set computer video monitor output to 800K x 600K 60Hz.
No Audio Mini-plug input
• Mini-plug input on TV front.
-Connect equipment with mini-plug audio out to front of TV.
on TV back panel.
HD/DVD Problems
Picture looks wrong.
• Wrong Video menu Aspect Ratio.
-Use correct aspect ratio for source’s image:
Normal, 16:9, WideScreen. Press RATIO repeatedly.
No picture or sound.
• Wrong source selected on TV.
-Select correct source equipment.
• Source equipment turned off.
-Turn source equipment on.
• Tape or Disk not playing.
-Press “PLAY” on source equipment.
• Try another channel.
-The problem may be with the broadcast, not your TV.
• Wires incorrectly connected.
-Install wires correctly on TV and equipment.
If all else fails to resolve the problem, call 1-847-391-8752, then push 5, between 7:00 am and 8:00 pm Central Standard Time.
