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The ceramic dome is possibly clogged with sediment or other particles.  Remove the 

dome from the top tank and soak in cool clean water for 30 minutes.  The scrub firmly with 

a scouring pad on all sides.  The fuller the top tank, the faster the water will drain.

If the float valve is too large (Dispenser model only), you will need to remove the bottle 

support collar from the dispenser.  Hold the bottle support collar dispenser, twist it 

counter-clockwise by about one inch (or until it clicks) and pull it off.  The bottle support collar 

is removable on all dispenser for cleaning purposes.  For further help on this, please watch our 

video at www.zenwateronline.com.

If the leak is around the spigot (Countertop model only), tighten the nut clockwise until the 

leak stops. If the system is leaking from the top of the lower tank, empty the top tank 

because the bottom tank is overflow. Fill the top tank with only the amount of water that the 

bottom tank has space to store.

Congratulations on the purchase of your Zen Water Mineral Water Purification System. Zen 

Water System mimics the process of a mineral spring, transforming your ordinary tap water into 

pure, clean, great tasting drinking water the way nature intended.

                                   Ensure unit contains all the components 

listed on page 2 of this user guide.

                                                                         Soak the Ceramic Filter in 

clean cool water for about 15 minutes.  Then scrub firmly on the 

dome on all sides with a scouring pad under cool running 

water.  Important:  Do not use hot water or detergent.

                                                                           Rinse the 5-Stage Filter 

Cartridge under cool running water for 15 minutes to flush out 

loose sediments.  Make sure the water that comes out from the 

bottom is clean and clear of any debris before first use. 

                                              Remove mineral stones from the Mineral 

Stone Case.  Place the case upside down and look for the seam 

around the edge.  Take a round tip knife or a flat screw driver, 

place it at the seam and push firmly all the way down to pry 

open the bottom cover.  Take the mineral stones out of the 

case and rinse thoroughly.  Boil the stones in water for about 15 

minutes.  Drain the stones and allow to cool off.  Wash and dry the 

plastic case thoroughly. 

Note:

  Mineral stones can be used without the case in the 

bottom tank.  Simply scatter stones at bottom of tank.

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