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5. Services and guarantee
After-sales service
If your appliance stops working or you require spare parts, contact your installer
or dealer.
Prior to making contact and to ensure your problem is dealt with quickly and
effectively, please make a note of:
- the details shown on the appliance’s nameplate;
- the sales reference for your appliance shown on your dated purchase invoice.
guarantee
(See general conditions of sale for your country)
The heating body of your electric radiator is guaranteed against manufacturing
defects for five (5) years from the date of purchase, while the other components are
guaranteed for two (2) years.
It complies with the EMC Directive: 2004/108/EC regarding electromagnetic
compatibility of equipment, with Low Voltage directive: 2006/95/EC regarding electrical
equipment designed for use within certain voltage limits, and with European standards
EN 60.335.1, EN 60.335.2.30 and EN 60.335.2.43, and subsequent amendments.
Dated proof of purchase must be presented to activate the guarantee. The
guarantee does not cover radiator transport, removal and installation costs.
The guarantee shall not apply if the appliance is installed, used or maintained
in a way that does not comply with standards in force in the relevant country, good
professional practice, or the manufacturer’s instructions.
environmental regulations
RoHS: complies with Directive 2011/65/EU
WEEE: complies with Directive 2012/19/EU
disposal of end-of-life electrical and electronic appliances.
This symbol
indicates that this product should not be disposed of with household waste.
It must be taken to a suitable collection point to be recycled. By disposing of
this product correctly, you will help prevent potential negative consequences
for the environment and human health.
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4. Maintenance
High-quality materials and surface treatment protect your appliance against
corrosion and impacts.
To maximise the service life of your appliance, we recommend you take the
following precautions:
- Never use abrasive or corrosive products on the outer surfaces of the
appliance; use warm, soapy water.
- Use a dry cloth (without solvent) to clean the control unit.
Maintaining the ventilation inlets
To ensure that your appliance
operates normally, it is essential to ensure
that dust or any other substance is not
allowed to accumulate and block the ventila-
tion inlets situated on the housing at the rear
of the appliance. If this happens, you must
clean the inlets carefully using a brush or
other implement.
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