ZCS PRO TECH35 i, Руководство пользователя

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User’s manual
EN
WARRANTY RULES
Zucchetti Centro Sistemi S.p.A (ZCS) ensures application of all the requirements of European Directive 1999/44/CE. In particular,
the warranty covers any material or manufacturing defects for a period of 2 (two) years from the original date of purchase.
ZCS does not warrant uninterrupted or error-free operation of the product, nor shall it be liable for damage caused by the
failure to follow instructions. Furthermore, this warranty does not cover aesthetic damage, such as scratches, nicks and dents;
consumable materials such as batteries, unless the damage was caused by a defect in materials or workmanship; damage
caused by the use of the product with accessories not manufactured or sold by ZCS; damage caused by accidents, abuse,
misuse, floods, fire or other natural events or external causes; damage caused by operations performed by service providers not
authorised by ZCS; or damage to a product that has been modified or altered without the written permission of ZCS.
ZCS shall have the exclusive right to repair or replace (with a new or refurbished product) the product or components or to offer,
at its sole discretion, full refund or the purchase price. When a refund is given, the product for which you received the refund must
be returned to ZCS and it becomes the property of ZCS.
During the warranty period, ZCS shall, at its sole discretion, see to repairing or replacing any parts that fail in normal use. The
repair or replacement may include the use of newly manufactured or refurbished used parts as ZCS sees fit. ZCS also has
the right to use replacement units, parts or components of similar value and design. The cost of parts or labour for repairs or
replacements will not be charged to the customer, who instead will be charged for the shipping costs. When replacing a product
or part, any replacement element becomes the property of the user and the replaced part becomes the property of ZCS,
depending on the case.
This warranty does not affect the legal rights of customers under applicable state or national laws, except for charges established
by these laws to be borne by the customer to enforce this warranty.
The warranty is limited to the country of purchase and is enforced at the retail outlet where the robot was purchased or at your
nearest service centre. The faulty robot must be returned in person to your vendor or to your nearest service centre. In the case
of delivery by courier, to be paid by the purchaser, the robot must be packed in its original packaging and accompanied by a copy
of the invoice or purchase receipt, including the date of purchase, serial number and description of the problem.
CONDITIONS AND LIMITATIONS
•
For the application methods of this warranty and for any
information, contact your dealer.
•
This warranty is valid only if:
-
the faulty product is brought back with the original legible
invoice or purchase receipt showing the purchase date
and name of the dealer.
•
This warranty is void if:
-
the product has not been used according to the
instructions of use and maintenance;
-
the installation or use did not comply with the instructions
of use;
-
the serial number has been cancelled or made illegible;
-
any unauthorised peripheral device has been used or
the product has been modified;
-
unoriginal spare parts or accessories have been used;
-
a part or an accessory has been tampered with;
-
maintenance has been performed by the customer or
by unauthorised third parties;
-
the robot, power supply unit, charging station or
accessories has faults caused by atmospheric agents
such as lightning, avalanches, landslides, power
surges, storms, floods, natural disasters, etc.
•
Excluded from the warranty and limitations:
-
the warranty does not cover parts subject to wear
following use, such as brushes, cutting blades,
perimeter wire, pegs, belts, wheels, blades, cables and
connection cords;
-
external parts and plastic supports that do not present
manufacturing defects. Discoloration of plastic due to
natural reasons or chemicals;
-
the battery warranty is limited only to manufacturing
defects in the first six months of life;
-
the motors have a warranty of 2 years with limit at 3000
working hours.
HOW TO REQUEST WARRANTY SERVICE
To request warranty service and specific instructions on
where and how to return the ZCS product for service, contact
the dealer where you purchased the robot or your nearest
service centre. To enforce the warranty right, the customer
must present an original or a copy of the invoice or purchase
receipt of the product issued by the original dealer. The limited
warranty is only valid and enforceable in the country where
ZCS or its authorised dealers originally sold the product.
ADDITIONAL DEFINITIONS
On-site support
•
The customer is not entitled to on-site support of the
product, not even during the warranty period.
•
Should on-site support be necessary, the call and the
hourly rate applied by the service centre will be charged
to the customer.
Suggestions
•
Keep the original packaging.
•
Keep the invoice or purchase receipt (cause for loss of
warranty).
Please note
•
The customer is obliged to carefully read the instruction
booklet and to follow all the information contained in it.