Problem
Possible solution
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose and the filter of the valve are
not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
The appliance does not drain
the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
The spin phase does not op-
erate or the washing cycle
lasts longer than usually.
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
• Set the spin option.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
There is water on the floor.
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of
it.
You cannot open the appli-
ance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in "Care
and Cleaning" chapter).
The appliance makes an un-
usual noise.
• Make sure the levelling of the appliance is correct. Refer to 'Installa-
tion instruction'.
• Make sure that the packaging and/or the transit bolts are removed.
Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The appliance fills with water
and drain immediately.
• Make sure that the drain hose is in the correct position. The end of
the hose may be too low. Refer to 'Installation instruction'.
The washing results are not
satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash
the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option.
• Make sure that you press only the wanted touch button(s).
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