Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Start/Pause
has been touched.
• If the delay start is set, cancel the setting or wait for the end of count-
down.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected programme.
The appliance fills with
water and drains imme-
diately.
• Make sure that the drain hose is in the correct position. The hose may
be positioned too low. Refer to "Installation instruction".
The spin phase does
not operate or the
washing cycle lasts lon-
ger than usual.
• Make sure that the drain filter is not clogged. Clean the filter, if neces-
sary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase again.
This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and there is
not water leakages.
• Make sure that the water inlet hose and the drain hose have no dam-
ages.
• Make sure you use the correct detergent and the correct quantity of it.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with water in tub, has
not been selected.
• Make sure that the washing programme is finished.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance. Contact the
Authorised Service Centre.
If you need to open the door, please read carefully "Emergency door
opening".
The appliance makes an
unusual noise and vi-
brates.
• Make sure the levelling of the appliance is correct. Refer to "Installa-
tion instruction".
• Make sure that the packaging and/or the transit bolts are removed.
Refer to "Installation instruction".
• Add more laundry in the drum. The load may be too small.
The programme dura-
tion increases or de-
creases during pro-
gramme execution.
• The TimeCare System is able to adjust the programme duration ac-
cording to the type and the laundry load size. Refer to "The TimeCare
System load detection" in "Daily Use" chapter.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before you wash
the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash-
ing cycle.
• Reduce the quantity of detergent.
31
