11
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Zanussi Service Force Centre by telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For further details please see the accompanying Customer Care Booklet.
Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number of the appliance (found on the rating plate)
5.
The purchase date
For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please
contact our Customer Care Department by letter or telephone as follows:-
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727 727
During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
frozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
defrost .
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
