Troubleshooting
WARNING!
Refer to Safety chapters.
What to do if...
Problem
Possible cause
Solution
The appliance does not operate.
The appliance is switched off.
Switch on the appliance.
The mains plug is not connected
to the mains socket correctly.
Connect the mains plug to the
mains socket correctly.
There is no voltage in the mains
socket.
Connect to a different electrical
mains socket. Contact a qualified
electrician.
The appliance is noisy.
The appliance is not supported
properly.
Check if the appliance stands
stable.
The lid doesn't close completely.
Food packages are blocking the
lid.
Arrange the packages in the right
way, see the sticker in the appli-
ance.
There is excessive frost.
Eliminate excess frost.
The lid is difficult to open.
The lid gaskets are dirty or sticky. Clean the lid gaskets.
The compressor operates contin-
ually.
Temperature is set incorrectly.
Refer to "Operation" chapter.
Large quantities of food to be
frozen were put in at the same
time.
Wait some hours and then check
the temperature again.
The room temperature is too
high.
Refer to climate class chart on
the rating plate.
Food placed in the appliance
was too warm.
Allow food to cool to room tem-
perature before storing.
The lid is not closed properly.
Check if the lid closes well and
the gaskets are undamaged and
clean.
There is too much frost and ice.
The lid is not closed correctly or
the gasket is deformed/dirty.
Refer to "Closing the door".
The water drainage plug is not
correctly positioned.
Position the water drainage plug
in the correct way.
Temperature is set incorrectly.
Refer to "Operation" chapter.
The temperature in the appliance
is too low/too high.
The temperature regulator is not
set correctly.
Set a higher/lower temperature.
The door is not closed correctly.
Refer to "Closing the door".
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