9
Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local
Zanussi Service Force Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
SYMPTOM
■
The plate does not heat up.
■
The plate is not giving satisfactory results
SOLUTION
◆
Check that the unit is plugged in and the electrical
supply is switched on
◆
Check that the RCCB has not tripped (if fitted)
◆
Check the mains fuse has not blown
◆
Check the correct control knob has been turned.
◆
Check the plate is clean and dry
◆
Check the cooking pan is the correct size for the plate.
◆
Check the cooking pan has a flat bottom
◆
Check the setting is correct for the type of cooking.
If after all these checks, the oven still does not work,
contact your local Zanussi Service Force Centre.
When you contact them, they will need the following
information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (which can be
found on the rating plate)
5. Date of purchase
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
