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solve yourself without the expense of a service call.
In-guarantee customers should make sure that
the checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
Please note that proof of purchase is required
for in-guarantee service calls.
Maintenance must only be carried out by a
competent/qualified person. Do not try to alter/ modify
the appliance yourself, as this could be dangerous.
We recommend that your appliance has an annual
gas safety check carried out by our approved service
agent. Please carry out the following checks on your
appliance before calling a Service Engineer. It may
be that the problem is a simple one that you can
What to do if...
• Check that there is not a problem with your gas
supply.
You can do this by making sure the other gas appliances
such as central heating or gas fires are
working.
• The battery may need replacing
• If you have checked the above: Allow the appliance
to cool for a couple of hours. The appliance should
now be working normally.
Problem Possible solution
The grill and
do not work.
oven
The oven is not cooking evenly.
• Check that the appliance is correctly installed and
is level.
• Check that the recommended temperatures and
shelf positions are being used.
The oven temperature is too high or too low.
• Check that the recommended temperatures and
shelf positions are being used. Be prepared to adjust
the temperature up or down slightly to achieve
the results you want.
• Ensure the burner parts have been placed correctly.
• The battery may need replacing.
• Check that there is not a problem with your gas
supply. You can do this by making sure the other
gas appliances such as central heating or gas fires
are working.
• Due to the design of the burner the flame can appear
to be orange/yellow (flame disturbance) in certain
areas of the burner this is a natural occurrence.
The hob burners will not light.
• Check that the burner is dry and that food spillage
or cleaning fluids are not present on the burner. This
can be dried with a cloth and stubborn marks
cleaned away with a dry nylon brush (old toothbrush
etc.)
• This is a natural occurrence when the burner is
alight and does not affect the performance of the
burner.
• It is natural for the burners to emit noise as the gas
is being drawn through the burner and may reduce
as they heat up.
• It is normal for some metal parts on the cooker to
produce noise when in use, this is due to expansion
and contraction when heating up and cooling down.
The flame colour is orange/yellow.
The burner is not igniting or only partially lighting.
The burner is emitting a popping sound.
The burner sounds noisy.
Noise
