24
Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out
an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
During machine operation it is possible that one of the following messages appear on the display and at the same time
an acoustic signal will sound:
• Problem with the water supply:
“No incoming water. Check tap & hose”
• Problem with water draining:
“No drain. Check drain hose /filter”
• Door open:
“Door not closed. Please check”
Once the problem has been eliminated, press the
Start/Pause
button to restart the programme. If after all checks, the
problem persists, contact your local Service Centre.
I
MPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The machine does not start
Possible causes
●
The door has not been closed. (
“Door not closed. Please check”
)
●
The plug is not properly inserted in the power socket.
●
There is no supply at the socket
●
The main fuse or the fuse in the plug has blown.
●
The selector dial is not correctly positioned and the
Start/Pause
button
has not been depressed.
●
The delay start has been selected.
The machine does not fill
●
Ensure the water tap is open. (
“No incoming water. Check tap & hose”
)
●
The filter in the inlet hose is blocked. (
“No incoming water. Check
tap & hose”
)
●
The inlet hose may be squashed or kinked. (
“No incoming water.
Check tap & hose”
)
●
The door has not been closed. (
“Door not closed. Please check”
)
The machine fills then empties
immediately
●
The end of the drain hose is too low.
●
The end of the drain hose is submerged in water.
●
There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin
●
The drain hose may be squashed or kinked.
●
The option
,
or No Spin “
0
” has been selected.
●
The drain pump may be blocked.
●
The drain hose extension, if fitted, is not correct. Follow the
instructions for connecting to the waste.
●
The drainage system pipes are blocked.
●
The wash load is unbalanced: redistribute the clothes inside the drum to
allow the machine to spin.
There is water on the floor
●
Too much detergent or unsuitable detergent has been used (creates too
much foam).
●
Check whether there are any leaks from one of the inlet hose fittings. It
is not always easy to see this as the water runs down the hose; check to
see if it is damp.
●
The drain hose may be damaged or not securely positioned.
●
The detergent dispenser drawer or recess is clogged.
●
The drainage system pipes are blocked.
●
The cap on the emergency emptying hose has not been replaced after
cleaning the pump.
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