Warranty and Repair
For Zaber's policies on warranty and repair, please refer to the Ordering Polices
Standard products
Standard products are any part numbers that do not contain the suffix ENG followed by a 4 digit number.
Most, but not all, standard products are listed for sale on our website. All standard Zaber products are backed
by a one-month satisfaction guarantee. If you are not satisfied with your purchase, we will refund your
payment minus any shipping charges. Goods must be in brand new saleable condition with no marks. Zaber
products are guaranteed for one year. During this period Zaber will repair any products with faults due to
manufacturing defects, free of charge.
Custom products
Custom products are any part numbers containing the suffix ENG followed by a 4 digit number. Each of these
products has been designed for a custom application for a particular customer. Custom products are
guaranteed for one year, unless explicitly stated otherwise. During this period Zaber will repair any products
with faults due to manufacturing defects, free of charge.
How to return products
Customers with devices in need of return or repair should contact Zaber to obtain an RMA form which must
be filled out and sent back to us to receive an RMA number. The RMA form contains instructions for packing
and returning the device. The specified RMA number must be included on the shipment to ensure timely
processing.
Warranty and Repair
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