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CONFIDENTIAL
DOC-USR-0056-02
____________________________________________________________________________________
Z3 Technology, LLC
♦
100 N. 8th St. STE 250
♦
Lincoln, NE 68508-1369 USA
♦
+1.402.323.0702
APPENDIX A: TROUBLESHOOTING
Problem:
Web interface does not come up
-Is the Ethernet cable plugged in to the Z3-HE4K-01 board solidly (do you see the link light)?
-Do the Z3-HE-4K IP address and the PC IP address have the same first 2 values (or, if netmask is set
to 255.255.255.0, the same first 3 values)?
-Do the Z3-HE-4K and the PC have the same netmask? (Default value is 255.255.0.0)
-You can check the netmask of the PC by typing ifconfig in Linux or ipconfig in a cmd window
in Windows.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the board without any routers etc.
Problem:
Do not see video in VLC (UDP)
-Does the IP address set in “Dest Address” equal the IP address of the PC running VLC?
-Does the port number in “Dest Port” equal the value entered in the URL for VLC?
-Is the PC fast enough for 4K2K decode on VLC?
-Does the PC have enough DDR to handle 4K2K decode on VLC?
-Is VLC version 2.1.3 or later?
Problem:
Do not see video in VLC (RTP)
-Is “Dest Port” set to 5004?
-If using an SDP file, is the correct SDP file (z3-netra.sdp) being used?
-Is VLC version 2.1.3 or later?
Answers to more questions can be found on the FAQ at your customer support site.
When contacting Z3 Support for additional support, please click the “download device logs” button in the
GUI at the time the problem occurs and send the resulting .gz file to Z3 Technology.
