19
16. Troubleshooting
Problem
Reason
Investigation/Solution
Grill not turning on.
Controller display not
showing any numbers.
No fan or auger
operating noises.
NO POWER
• Check power supply to the grill. Power requirement is standard
residential 10Amp 240V AC.
• If using a portable power supply, ensure minimum 400Watt power
supply (240V AC).
BLOWN FUSE
• Disconnect power supply to grill, remove 2 screws in controller
panel and check if fuse is blown.
• Replace with new fuse type 3A M205 Slow Blow Fuse 5x20mm.
WIRING NOT
CONNECTED
• Check to ensure that all wiring plugs are connected to the circuit
board.
CONTROLLER FAILURE
• If the power supply is confirmed and the controller LCD display is
not lighting up, it may be faulty and need to be replaced.
LEr Error
or
No smoke or fire
NO PELLETS
• Check to ensure there are pellets in the hopper.
• Ensure Initial Startup procedure has been completed.
AUGER MOTOR FAILURE
• Remove all pellets from the hopper (use vacuum to clean
thoroughly) so the Auger can be clearly seen.
• Turn the Grill ON and turn the Dial to SMOKE setting and check to
see if Auger is rotating.
• If Auger is not rotating after several minutes, it may be a faulty
Auger motor or control board. Note the Auger rotates
intermittently and very very slowly (~1.6RPM)
• Contact Z Grills Australia customer support for replacement parts.
IGNITION ROD FAILURE
• With the Grease Tray and Heat Baffle removed, turn the Dial to
SMOKE setting so pellets are fed into the Fire-pot.
• Watch for signs of smoke and the ignition rod to turn a dull red
colour.
• If no smoke appears the Ignition Rod may have failed.
• Contact Z Grills Australia customer support for a replacement part.
TOO MUCH ASH
• Clean out the ash from the Fire-pot and refer to Cleaning
Instructions.
Incorrect Grill
Temperature
DIRTY TEMP SENSOR
• Clean the Grill Temperature Sensor to ensure accurate temperature
readings.
CONTROLLER FAULT
• If the temperature is consistently different to the setting on the
Temperature Dial the controller may be faulty.
• It is normal for the Grill Temperature to cycle above and below the
setting by as much as 20
o
C, especially during the initial heat up
phase.
TOO MUCH ASH
• Accumulated ash around the Ignition Rod can prevent or delay
ignition of the wood pellets results in high temperatures when they
finally ignite.
• Vacuum out the Fire-pot after each use.
WEATHER TOO HOT
• During hot, sunny weather the grill may exceed the temperature
setting. Place the Grill in a shaded area.
• Open the lid to allow the temperature to drop.
LID OPEN TOO MUCH
• Avoid opening the lid too often or for too long as this will cause
larger temperature swings.
