44
Troubleshooting
You can use the Troubleshooter to help you find a solution. Also, please check the
ZScanner 700 User website for additional support.
I get the following message when I start ZScan: “The scanner is disconnected.
Scan functions will be unavailable.”
I get a “No Configuration File found” message when starting ZScan.
I receive an error message while scanning telling me that an internal error has
occurred.
ZScan is giving a “License Expired” message and refuses to scan.
My surface doesn’t appear completely when in facets view.
Some holes appear when I increase resolution.
I checked the option to install the plug-in for Geomagic but there is nothing under
plug-in in Geomagic.
I have some problems hooking my ZScanner 700 to targets, it loses its position I
have some difficulties scanning more dark surfaces or parts of the surface. I
am not able to scan small parts.
Where can I find more information about my product?
I had a “Out of memory” error and now there is no surface or facets in my
session.
I am experiencing slow frame rates when scanning.
I am experiencing display problems when using ZScan.
My scanner refuses to calibrate.
The "Power" LED on the scanner does not turn on even when I connect it.
I can't see the "3D Imaging Devices in Windows Device Manager.
How can I contact you if I can't find solution to my problem?
I get the following message when I start ZScan: “The scanner is
disconnected. Scan functions will be unavailable.”
There is no scanner connected to your computer or there is no valid configuration
file for this scanner installed on the computer. Make sure that your Configuration
File is installed properly (see the
"No Configuration File found"
help item). Once
this procedure is completed, see the Connection Troubleshooter if the problem is
still there.
I get a “No Configuration File found” message when starting ZScan.
Your configuration file is not present or corrupted. Please download a fresh copy
of your latest Configuration File and use ZScan File Manager to import it properly.
Make sure that a file name YouSensorSerialNumber.cst is present in the
following folder:
\\YourZScanInstallationPath\Configuration\
. Don’t hesitate to
contact us if you feel that the license on the extranet was not updated properly.
Содержание ZScanner 700
Страница 1: ...Self Positioning Handheld 3D Scanner ZScan 1 3 User Guide ZScan Version 1 3 POWERED BY ...
Страница 5: ...3 WARNING LABELS AND LOCATIONS Figure I Laser labels and locations ...
Страница 8: ...6 Figure 1 1 ZScanner 700 ...
Страница 16: ...14 Figure 2 2 Click Next to access installation options ...