YOYOCam G3 User Guide v0.2
Page 54
Problem: Remote Control does not operate
Possible Cause: Remote control has not been paired with YOYOCam
Possible Solution: Follow the procedure
Pairing your YOYOCam with a Remote Control.
Possible Cause: Remote control battery is low..
Possible Solution: Replace the battery. The correct type is a CR2032 manufactured by Panasonic.
Possible Cause: You are too far away from YOYOCam.
Possible Solution: Move closer to YOYOCam. Note that steel doors and solid walls will reduce the
operating distance.
Problem: Error response
ERR_IND 4_0
YOYOCam responds: The network is busy. No image has been sent. ERR_IND 4_0.
Possible Solution: Check that MMS settings are correct.
Possible solution: Ensure GSM coverage and the signal strength is sufficient. If weak you may
receive SMS but not MMS.
Problem: Error response
Wrong parameters. Please check and try again.
YOYOCam did not understand the parameters included with the SMS command. For example, in
command #33#Quantity#, #33#1# will fail because Quantity must be between 2 and 8..
Problem: The status indicator is off
Possible cause: The back-up battery is flat or not connected and there is no external power.
Possible solution: Check the battery connection and connect power
Problem: The status indicator stays on slow red blink
The SIM-card in YOYOCam has the PIN-lock enabled.
Place the SIM card in a mobile phone to check and if necessary switch off PIN-lock
Problem: YOYOCam is out of reach for GSM-coverage.
Possible solution: Try YOYOCam in different positions for better signal strength, or use a high-gain
external antenna with extension cable.
Problem: There is no SIM-card or it is not properly inserted.
Possible solution: Check that the SIM card is inserted according to the instructions in STEP 1
Problem: The SIM-card is inactive (expired, locked, not yet activated ...).
Possible solution: Check the SIM card in a mobile phone and contact your mobile operator if
necessary.
Problem: The status indicator is on green blink but YOYCam responds that a
password is required or that you are not valid user.
YOYOCam has not yet got a registered Master.
Problem: SMS-messages but no MMS-images are received from YOYOCam.
Possible cause: YOYOCam was disarmed (by #01# -command or Remote Control) too quickly after
detection / SMS notification and the MMS transmission was interrupted.
Possible solution: Allow more time (until the status indicator has stopped blinking) before disarming.
Problem: The SIM-card does not have MMS service activated at delivery.
Possible solution: Easily done by sending an activation-SMS from a regular mobile phone with the
SIM-card inserted. Consult the homepage or contact your mobile operator.