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There is no mist or less mist than usual. (Potential issues: water above fill line, oil
buildup on the ultrasonic plate, ultrasonic plate has stopped working, fan vents
or mist spouts are obstructed, fan is not working.)
Unplug the diffuser before performing the following procedures:
•
Check the water level. If the water is above the water fill line,
carefully pour out the excess water from the opposite side of the base
ventilation hole.
•
With the outer lid in place, verify that the mist spout holes, on the
outer lid, are clear and free from any debris.
•
Check for essential oil buildup on the ultrasonic plate. If oil buildup is
present, follow the cleaning instructions. The ultrasonic plate must be
free of residual oil buildup for the diffuser to operate properly.
•
Check that the fan intake under the diffuser is free of any obstruction
or debris that may restrict airflow. (After the diffuser is on, you should
hear the fan.)
•
Refill the water reservoir to the water fill line marker and restart.
The light does not work. (Potential issue: power connection.)
•
Press the On/Off button to verify that the light is functioning. If the light
does not work, call Member Services for further instructions.
Water is leaking from the unit. (Potential issue: outer lid is not locked in place.)
•
Verify that the outer lid is in place. If the external air temperature is very low
or there is a high level of humidity in the air, the diffuser mist may condense
into water droplets.
When switched on, the light flashes once and then shuts off. (Potential issue: no
water in the diffuser.)
•
Check that water is in the reservoir and it is not above the red water fill line
marker. If there is too much water, unplug the unit and carefully pour out
the excess water from the opposite side of the base ventilation hole, then
restart the diffuser.
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